Itzel Navarro

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Examined culture of consumers.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Developed and maintained relationships with customers and suppliers through account development.
• Created original artwork for range of print, web and video projects. Like revamping the company website.
• Created business plan for expanding the business.

• Accomplished multiple tasks within established timeframes for 2 locations.
• Ensured compliance with industry regulations & legal requirements by implementing comprehensive policies & training programs for staff.
• Maximized performance by checking daily activities & mentoring team.
• Defined clear objectives & communicated to other team members.
• Onboarded new employees with training and new hire documentation.
• Did payroll for staff of 30+

• Reported issues to higher management with great detail.
• Introduced new methods, and systems to reduce turnaround time.
• Led team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted in recruiting, hiring and training of team members.
• Increased store sales by implementing strategic marketing campaigns and promotional events.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Work on heel designs that were fashion forward but were also wearable.

Created business plan

Found company's to collaborate with.

Organized money spending.

Created systems and staff positions.

Created logo, branding, packaging & marketing plan.

Created customer service protocol.

• Did cover art for "Let the Ends Spill Over Your Lips" by Raundi K. Moore-Kondo.
• Design seasonal catalogues
• Met with customers to present mockups & discussed adjustments.
• Worked with clients to gather and define requirements, establish scopes, and manage project milestones.

• Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Assisted in preparation of budgets for 11 departments by tracking expenses.
• Interacted with customers phone & email to provide information.
• Maintained compliance with federal, state, & local employment laws by staying current on regulations & adjusting company practices accordingly.
• Completed bi-weekly payroll for 90+ employees & helped with 50+ vendor payment.
• Organized & updated databases, records & other info. resources.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Developed strong working relationships with dept. managers to better understand their needs for staffing support & resource allocation.