Itzel Orta
El Paso,TX
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Chuck E Cheese
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs to elevate service standards and knowledge.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Retail Worker
Abercrombie & Fitch
11.2022 - 04.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Cashier
Chuck E Cheese
04.2023 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Drive-Thru Cashier
El Taco Estrella
03.2022 - 06.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
No Degree - Psychology
El Paso Community College
El Paso, TXHigh School Diploma -
Pebble Hills High School
El Paso, TX06.2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Calm under pressure
- Organization and time management
- Excellent communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Chuck E Cheese
05.2024 - Current
Cashier
Chuck E Cheese
04.2023 - 05.2024
Retail Worker
Abercrombie & Fitch
11.2022 - 04.2023
Drive-Thru Cashier
El Taco Estrella
03.2022 - 06.2022
No Degree - Psychology
El Paso Community College
High School Diploma -
Pebble Hills High School
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