Summary
Overview
Work History
Education
Skills
Timeline
Generic

Itzel Payan

La Vista

Summary

Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

General Manager

Panda Restaurant Group, Inc.
04.2023 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.

Manager of Operations

Amazon
01.2022 - 04.2023
  • Responsible for maintaining and operating 300,000 sqft of production floor ,Overall facility size of 3 million sqft
  • Lead teams of 250 hourly associates, 4 assistant managers and 2 salary supervisors
  • Run continuous warehouse improvement initiative to advance operational efficiencies and decrease defects
  • Streamlined operational processes by implementing efficient workflow management strategies..
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.

Area Manager

Amazon
08.2020 - 01.2022
  • Designed and implemented a cross-training initiative to create a more agile and efficient staff more capable of meeting production requirements and standards
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.


Supply Chain specialist

Connecting Latinamerika
08.2019 - 08.2020
  • Responsible for managing appropriate inventory levels, supply expense, distribution, shipping, receiving, and stocking of supplies for our main client the largest Mexican pharmaceutics chain
  • Analyzed data trends to make informed decisions related to inventory management and demand planning processes.
  • Collaborated cross-functionally to integrate end-to-end supply chain strategies, reducing overall operational costs.


Consultant Intern

PEBSA
08.2017 - 12.2017
  • Enhanced inventory accuracy by conducting regular audits and maintaining updated records
  • Assisted in reducing lead times with effective coordination between suppliers, manufacturers, and distributors.
  • Evaluated vendor performance regularly to ensure adherence to established quality standards, enabling prompt corrective actions when needed.

Education

BBA - Business Administration And Management

ITESM Campus Guadalajara
Guadalajara, Jalisco
05.2018

Skills

  • Business Development
  • Leadership Development
  • Training and Mentoring
  • Decision Making
  • Conflict Resolution
  • Delegation and Supervision

Timeline

General Manager

Panda Restaurant Group, Inc.
04.2023 - Current

Manager of Operations

Amazon
01.2022 - 04.2023

Area Manager

Amazon
08.2020 - 01.2022

Supply Chain specialist

Connecting Latinamerika
08.2019 - 08.2020

Consultant Intern

PEBSA
08.2017 - 12.2017

BBA - Business Administration And Management

ITESM Campus Guadalajara

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Itzel Payan