Itzel Pulido
Roanoke,TX
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way. Proficient in handling food safely, maintaining clean work areas and restocking supplies. Eager to further develop wine, liquor and mixed drinks knowledge. Desiring to bring a year of related experience to a new growth-oriented position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barback/Bartender
Westin Dallas Southlake
08.2022 - 08.2023
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
- Learned how to make wide variety of mixed drinks.
- Delivered food to customers at bar and tables.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked ice, condiments, and snacks.
- Assisted in setting up and breaking down bar area for special events.
- Checked ID cards and verified bar guests were of legal age.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Operated POS system to collect payments from customers.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Provided attentive service and proactively assessed guest needs.
Shift Lead
Panera Bread
08.2020 - 08.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Digital Media
Texas State University
San Marcos, TX05.2026
High School Diploma -
Byron Nelson High School
Trophy Club, TX05.2022
Skills
- Servsafe Certified
- Safe Handling Standards
- Food and Drink Garnishing
- Guest Relations
- Billing and Payment Processing
- Beer Keg Installation
- Ice and Keg Replenishment
- Customer Preferences
- Menu Inquiries
- Accurate Cash Handling
- Guest Satisfaction
- Suggestive Selling
- Inventory Replenishment
- Sanitization Protocols
- Delegation and Task Management
Certification
- TABC License
- Food Handlers Certification
Languages
Spanish
Native or Bilingual
Timeline
Barback/Bartender
Westin Dallas Southlake
08.2022 - 08.2023
Shift Lead
Panera Bread
08.2020 - 08.2022
Bachelor of Science - Digital Media
Texas State University
High School Diploma -
Byron Nelson High School
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