Itzel Tortoledo
Manteca,CA
Summary
Outgoing Fast Food Worker with background in foodservice settings. Well-organized and hardworking with passion for customer satisfaction. Talented at multitasking and remaining calm when handling many orders during busy hours.
Overview
2
2
years of professional experience
Work History
Frozen Food Processors
Eckert Cold Storage
- Operated and serviced processor equipment to maintain production output.
- Prepared, boxed, and staged outgoing shipments.
- Supported team members in their tasks, contributing to overall team success.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Skilled at working independently and collaboratively in a team environment.
Crew Trainer
McDonald's Restaurant
05.2022 - 11.2023
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
- Set positive example for team members by providing high-quality, efficient service.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Resolved problems, improved operations and provided exceptional service.
Crew Member
McDonald's Restaurant
05.2022 - 11.2023
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Stocked shelves to organize aisles in assigned department.
- Completed milkshakes and ice cream desserts for customers.
- Worked front counter, drive-thru and other areas.
Shift Leader
McDonald's Restaurant
05.2022 - 11.2023
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Analyzed sales figures and identified areas for improvement.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Learned and adapted quickly to new technology and software applications.
- Gathered, organized and input information into digital database.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma -
Manteca High School
Manteca, CA05.2020
Skills
- Teamwork and Collaboration
- Customer service Skills
- Communication Skills
- Adaptability
- Critical Thinking
- Multitasking and Organizing
- Food Safety
- Cash Register Operations
- Handling Complaints
- Work Ethic
Languages
Spanish
Native or Bilingual
Timeline
Crew Trainer
McDonald's Restaurant
05.2022 - 11.2023
Crew Member
McDonald's Restaurant
05.2022 - 11.2023
Shift Leader
McDonald's Restaurant
05.2022 - 11.2023
Frozen Food Processors
Eckert Cold Storage
High School Diploma -
Manteca High School
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