Summary
Overview
Work History
Skills
ADDITIONAL INFORMATION
Timeline
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Itzel Ramos

Las Vegas,NV

Summary

Friendly and dependable hospitality professional with over 3 years of customer-facing experience in fast-paced food and beverage environments. Proven ability to create welcoming guest experiences, manage high-volume seating efficiently, and lead shifts with confidence and attention to detail. Skilled in communication, multitasking, and team coordination, with a strong background from roles at Café Zupas (Shift Lead), Dutch Bros, and previous hosting experience. Passionate about delivering excellent service, and ensuring every guest feels valued from the moment they walk in.

Overview

3
3
years of professional experience

Work History

Barista

Dutch Bros
Las Vegas, NV
11.2024 - 07.2025
  • Prepared high-quality beverages following established recipes and standards.
  • Provided exceptional customer service in a fast-paced environment.
  • Maintained cleanliness and organization of workstations and equipment.
  • Collaborated with team members to ensure smooth workflow during peak hours.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Shift Leader

Cafe Zupas
Las Vegas, NV
11.2023 - 11.2024
  • Supervised daily operations and maintained high service standards.
  • Trained new team members on customer service protocols.
  • Managed inventory levels and ensured product availability.
  • Assisted in developing seasonal menus and special promotions.
  • Handled customer inquiries and resolved complaints effectively.
  • Facilitated team meetings to enhance communication and collaboration.

Lead Hostess

DW Bistro
Las Vegas, NV
02.2022 - 07.2023
  • Customer questions about hours, seating, and event information were answered by me.
  • Used the POS system to record available tables after seating each party.
  • I answered an average of 20 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Checked the seating area and the restrooms to make sure they were clean every two hours.
  • I took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking.
  • Greeted and seated guests in a fast-paced dining environment.

Skills

  • Extremely organized
  • Strong verbal communication
  • Conflict resolution
  • Self-motivated
  • Customer service
  • Speedy and efficient

ADDITIONAL INFORMATION

Conversational in speaking Spanish

Timeline

Barista

Dutch Bros
11.2024 - 07.2025

Shift Leader

Cafe Zupas
11.2023 - 11.2024

Lead Hostess

DW Bistro
02.2022 - 07.2023

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Itzel Ramos