Overview
Work History
Education
Skills
Timeline
Generic

Itzel Rivas

Santa Ana

Overview

6
6
years of professional experience

Work History

Child Care Aide

Childcare Careers
04.2024 - Current
  • Designed and implemented engaging, developmentally appropriate activities tailored to the unique needs of infants, toddlers, and preschool-aged children with special needs.
  • Created a nurturing, inclusive, and safe environment to support individualized growth and learning.
  • Coordinated and adapted educational assignments to promote cognitive, social, and emotional development.
  • Assisted in preparing and providing balanced, nutritious snacks while accommodating dietary restrictions and promoting healthy eating habits.

Barista

Sharetea
04.2023 - 03.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.


Cashier

Michaels Company
08.2022 - 02.2023
  • Assisted customers in locating specific products to meet their needs efficiently and effectively.
  • Thrived in a dynamic, fast-paced retail environment while maintaining high-quality service standards.
  • Fostered a welcoming and friendly atmosphere for both customers and team members.
  • Enhanced communication skills by collaborating with team members and providing exceptional customer service.

Lending Specialist

Loan Depot
02.2019 - 01.2020
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Handled 100–200 outbound calls daily, maintaining professionalism and efficiency while meeting performance targets.
  • Assisted in closing loans with a sales-oriented approach, contributing to achieving team sales targets.

Education

Degree - Digital

SAC
Santa Ana, CA

Skills

  • Special needs experience
  • Customer relations
  • Adaptive team player
  • Problem-solving
  • Good Telephone Etiquette
  • Spanish speaker
  • Organization and time management
  • Customer service

Timeline

Child Care Aide

Childcare Careers
04.2024 - Current

Barista

Sharetea
04.2023 - 03.2024

Cashier

Michaels Company
08.2022 - 02.2023

Lending Specialist

Loan Depot
02.2019 - 01.2020

Degree - Digital

SAC

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Itzel Rivas