Itzel Rueda
Americus,GA
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
Work History
Customer Service / Bank Teller
Citizens Bank of Americus
04.2022 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Case Management (Internship)
Phoebe Sumter Medical Center
08.2023 - 12.2023
- Successfully completed 180 hours of internship with Phoebe Sumter Medical Center, familiarizing myself with case management
- Conducted assessments and evaluations to determine appropriate level of care and support for clients
- Facilitated communication and collaboration among interdisciplinary teams to optimize client outcomes
- Coordinated services and resources to ensure timely and effective client support
- Developed individualized care plans for clients to address needs and goals effectively
Pharmacy Technician
Clinic Drug Store
02.2021 - 04.2022
- Proficient in accurately dispensing medications and performing drug inventory management tasks
- Skilled in processing prescriptions, conducting medication reconciliation, and providing patient education
- Experienced in sterile and non-sterile compounding, pharmacy software systems, and prescription billing procedures
- Familiar with drug interaction checks, drug utilization reviews, and medication therapy management
Education
Bachelor of Science - Long Term Care Management
Georgia Southwestern State University
Americus, GA05.2024
Skills
- Bilingual
- Documentation
- Time management
- Patience
- Communication
- Computer Skills
- Goal-oriented mindset
- Multitasking and Organization
Timeline
Case Management (Internship)
Phoebe Sumter Medical Center
08.2023 - 12.2023
Customer Service / Bank Teller
Citizens Bank of Americus
04.2022 - Current
Pharmacy Technician
Clinic Drug Store
02.2021 - 04.2022
Bachelor of Science - Long Term Care Management
Georgia Southwestern State University
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