Itzel Salguero

In the role of Nursing Assistant at Stevens Community Medical Center, the focus is on delivering high-quality patient care while supporting nursing staff in a variety of tasks. This position involves assisting with daily living activities, ensuring patients' comfort, and maintaining a safe and clean environment. Effective communication with patients and team members is essential for fostering a supportive atmosphere. Additionally, CPR certification and leadership skills contribute to a proactive approach in addressing patient needs and emergencies.

My duties are to assist nursing staff in the clinic (primarily). I work for two main family practice providers, one general surgeon, and one ENT provider. I schedule/reschedule patients in an orderly manner. I oversee all schedules and make adjustments when needed. I assist in small procedures and assure quality patient care is met.

I am also a certified medical interpreter. This duty opens opportunities for myself around the hospital to navigate through different medical atmospheres. From interpreting at a regular office visit, witnessing a cholecystectomy, to assisting at a code blue. In any and every way possible, I am there to assist a non-speaking patient to better understand and fulfill their medical needs.

• Assisted clients with account inquiries and transactions daily.
• Processed loan applications and maintained accurate documentation.
• Educated customers on banking products and services available.
• Managed customer relationships, ensuring satisfaction and retention.
• Collaborated with team members to streamline service processes.
• Utilized banking software to track transactions and account data.
• Supported compliance efforts by adhering to banking regulations.
• Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
• Established strong relationships with customers to increase customer loyalty.

• Provided investment advice based on market trends and individual client financial goals.
• Assisted clients in setting up online banking services, enhancing accessibility and convenience.
• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
• Received mortgage and other loan payments, verifying payment dates and amounts due.
• Resolved problems or discrepancies concerning customers' accounts.
• Negotiated terms and rates for loans and lines of credit with clients.
• Reconciled cash and checks against computer records at end of shift.
• Met or exceeded sales goals by promoting bank products and services in customer interactions.