Itzel Serrano
Compton,CA
Summary
To work in an area where I am exposed to the type of environment that will help expand my knowledge, skills, and experience in the field I am pursuing.
Overview
11
11
years of professional experience
Work History
On-Site Recruiter Manager
Pro Saff Hire Solutions
Lynwood , CA
11.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and retention.
- Conducted regular meetings with team members to review performance, set goals, and provide feedback.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Analyzed customer accounts for discrepancies and resolved any issues in a timely manner.
- Maintained records of all incoming and outgoing invoices.
- Prepared reports on aging accounts receivables and overdue payments.
- Assisted with the preparation of monthly financial reports related to billing activities.
- Developed and maintained relationships with hiring managers to ensure staffing needs are met.
- Researched, identified, and recruited potential candidates through job postings, career fairs, social media platforms, and employee referrals.
- Conducted phone screens for prospective candidates to evaluate qualifications.
- Created and maintained accurate customer records in database system.
- Generated detailed reports on billing activity for management review.
Sales Assistant
Interfresh Produce
Vernon, CA
12.2022 - 11.2023
- Maintained accurate and up-to-date inventory records.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Created reports on inventory activity, shortages, overages..
- Organized regular cycle counts to identify any potential issues early on.
- Reviewed and verified invoices for accuracy and completeness.
- Processed vendor invoices in a timely manner.
- Reconciled discrepancies between vendor statements and internal accounts payable reports.
- Performed data entry into accounting system to ensure accuracy of financial reporting.
- Resolved payment issues with vendors as needed.
- Assisted in the preparation of month-end closing activities related to accounts payable transactions.
- Generated weekly check runs for approved invoices.
- Verified that all necessary approvals were obtained prior to processing payments.
- Verified accuracy of shipments against purchase orders and invoices.
- Maintained records of received goods, rejected items, shortages and damages.
- Reconciled discrepancies between physical count of inventory versus computer records on regular basis.
- Tracked shipment progress using online systems or contacting carriers directly.
Customer Service/ Sales
Green Wave Farms
Vernon
11.2013 - 12.2022
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Resolved customer service issues in a timely manner.
- Processed orders, forms, applications, and requests.
- Maintained records of customer interactions and transactions.
- Followed up on customer inquiries not immediately resolved.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Reviewed purchase orders and invoices for accuracy.
- Developed relationships with vendors to ensure timely delivery of goods.
- Created reports on the status of current orders, inventory levels, and deliveries.
- Researched potential suppliers to determine best value for materials purchased.
- Coordinated shipping schedules between vendors and customers as necessary.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Prepared daily cash flow statements for management review.
- Answered questions from customers regarding their billing or payment status.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Assisted with payroll processing by entering employee hours into the system.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Coded invoices and other records to maintain organized and accurate records.
Education
High School Diploma -
Bell High School
Bell, CA06-2003
Skills
- Operations Management
- Inventory Control
- Data Entry
- Multi-Task Management
- Administrative Support
- Team Development
- Shipping and receiving understanding
- 10-Key
Languages
Spanish
Professional
Sofwares
Software's: Edible Software, I-Trade, Walmart Retail Link, Word, Excel, Microsoft Office, Famous, PowerPoint WMS systems, DHL, FEDEX, UPS, AS400, ProducePro, SAP
Timeline
On-Site Recruiter Manager
Pro Saff Hire Solutions
11.2023 - Current
Sales Assistant
Interfresh Produce
12.2022 - 11.2023
Customer Service/ Sales
Green Wave Farms
11.2013 - 12.2022
High School Diploma -
Bell High School
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