Itzel Vasquez
Santa Rosa,CA
Summary
Highly motivated individual with experience in providing compassionate and comprehensive case management services to clients. Extensive knowledge of community resources and programs available to clients and their families. Skilled in developing individualized service plans and coordinating services with other departments and organizations. Compassionate case management professional with extensive social services experience. Skilled in creating and managing individualized plans for clients and families, and providing support to help them reach their goals. Knowledgeable in the areas of mental health and addiction, and able to effectively collaborate with various stakeholders to create positive outcomes. Committed to advocating for clients and providing them with the resources they need to lead successful lives. Very passionate for helping disadvantaged populations. Possesses strong organizational and communication skills, as well as an aptitude for problem-solving. Experienced in providing case management, client advocacy, and crisis intervention services.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Life House
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Reduced payroll errors by providing comprehensive training to staff on payroll policies and procedures.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
RESIDENT SERVICES COORDINATOR II
Mercy Housing
05.2023 - 01.2025
- Maintained up-to-date knowledge of applicable regulations related to resident services programs
- Organized meetings between representatives from various organizations in order to facilitate collaboration
- Developed and implemented resident services programs to enhance the quality of life for residents
- Managed and coordinated multiple projects while ensuring timely completion
- Provided advice and guidance to tenants on accessing available resources in the community
- Assisted with budget preparation and monitoring expenses related to resident services programs
- Analyzed feedback from tenants regarding their experience living in the property
- Coordinated with other professionals, such as social workers, medical personnel, and attorneys to ensure the best possible outcomes for clients
- Monitored client progress and updated case files to reflect any changes in status or goals
- Maintained accurate records of all client interactions, including notes on progress towards objectives
- Conducted assessments of clients' needs and developed individualized action plans accordingly
- Facilitated meetings between clients and relevant agencies or organizations to ensure successful outcomes
- Served as an advocate for the rights of individuals receiving case management services
- Developed and implemented case management plans for clients in need of assistance
- Provided direct service and support to individuals and clients, such as handling referral for child advocacy issues, conducting needs evaluation, and resolving complaints
PROJECT MANAGER
Skills For Life
01.2015 - 05.2023
- Devised community-based programs focused on combating specific problems
- Referred clients to external resources for additional support
- Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems
- Adhered to HIPAA confidentiality requirements by safeguarding files
- Recorded client status progress and challenges in logbooks and reports
- Provided ongoing compassionate patient care for each client
- Coordinated with doctors and registered nurses to develop care plans for patients
- Transported clients to complete required tasks such as medical appointments and grocery shopping
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Interviewed clients individually and in family groups to determine services to best address specific needs
- Served as client advocate and promoted ideas that aligned with client best interest
- Provided mental health support to homeless clients, and connected each with community resources
- Responded to crisis situations when severe mental health and behavioral issues arose
CARE PROVIDER
Home Helpers
04.2020 - 12.2022
- Arrange medication and reminded patients to take each according to correct schedule
- Engaged with patients and families to provide emotional support and daily living instruction
- Transported patients to medical, dental and personal care appointments
- Supported total well-being by planning social and physical activities
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation
- Contributed to case reviews of client status and progress
ASSISTANT/SECURITY GUARD
Artizen Inc
03.2017 - 08.2019
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Warned persons of rule infractions or violations and evicted violators from premises
- Addressed problems quickly and reported clear information while working under minimal supervision
- Guarded restricted areas to prevent unauthorized entry
- Verified photo IDs and tickets to allow guests passage
- Observed patrons and customers to quickly address security situations
Education
BACHELOR OF ARTS - PSYCHOLOGY
Sonoma State University
05-2025
ASSOCIATE OF ARTS - PSYCHOLOGY
Santa Rosa Junior College
01.2024
HIGH SCHOOL DIPLOMA - US
Piner High School
05-2014
Skills
- Case management
- Community resources specialist
- Multitasking and Prioritization
- Verbal and Written Communication
- Ease with Computers and Technology
- Judgment and Decision Making
- Adaptability and Flexibility
- Conflict resolution
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Project management abilities
- Adaptability and flexibility
- Reporting and documenting
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Life House
01.2025 - Current
RESIDENT SERVICES COORDINATOR II
Mercy Housing
05.2023 - 01.2025
CARE PROVIDER
Home Helpers
04.2020 - 12.2022
ASSISTANT/SECURITY GUARD
Artizen Inc
03.2017 - 08.2019
PROJECT MANAGER
Skills For Life
01.2015 - 05.2023
ASSOCIATE OF ARTS - PSYCHOLOGY
Santa Rosa Junior College
BACHELOR OF ARTS - PSYCHOLOGY
Sonoma State University
HIGH SCHOOL DIPLOMA - US
Piner High School
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