Itzel Vasquez
Mansfield
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Mouser Electronics Inc.
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked with assigned 100 + assigned accounts.
- Responded to customer requests for products, services, and company information.
Sales Manager
Metro by T-Mobile
05.2018 - 04.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
MANSFIELD LEGACY HIGH SCHOOL
MANSFIELD06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft outlook
- Team development
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Mouser Electronics Inc.
04.2021 - Current
Sales Manager
Metro by T-Mobile
05.2018 - 04.2021
High School Diploma -
MANSFIELD LEGACY HIGH SCHOOL
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