Itzel Ximena Ramirez
Pomona,CA
Summary
Dynamic professional with experience as a Resident Advisor at Cal Poly Pomona, adept in crisis management and community engagement. Proven ability to foster trust and safety while leading teams effectively. Skilled in AutoCAD design and meal preparation, committed to enhancing customer experiences through tailored solutions and proactive service.
Overview
2
2
years of professional experience
Work History
Resident Advisor
Cal Poly Pomona
Pomona, USA
01.2025 - Current
- Provided comprehensive support to residents while collaborating with fellow Resident Assistants to cultivate and maintain a close-knit, safe community. Fostered an environment of trust and safety, effectively managing and responding to emergencies during on-duty shifts to ensure the well-being of all residents.
Barista/Expo
Din Tai Fung
Los Angeles, USA
12.2024 - Current
- Efficiently worked in a fast-paced, high-volume environment, preparing and customizing drinks, plating appetizers, and assisting with dish preparation for servers, all while maintaining a clean and organized workspace. Focused on delivering an exceptional customer experience by modifying drinks based on preferences and dietary needs, including managing allergies, while handling prep duties for the boba and appetizer stations
Worker
Sharp Tea
Los Angeles, USA
09.2023 - 05.2024
- Thrive in a fast-paced environment by efficiently taking orders, managing the register, preparing drinks, and ensuring a clean and organized workspace. Committed to delivering an outstanding customer experience through customizing drink and pancake orders, and proactively preparing teas and frostings during slower periods to maintain smooth operations
Education
Bachelor of Science - Civil Engineering
Cal Poly Pomona
Pomona, CA03-2027
Skills
- AutoCAD Design Expertise
- Quick Adjustment to Change
- Team Leadership
- Conflict Resolution
- Community Engagement
- Crisis management
- Meal preparation
- Progress documentation
- Dietary requirements
- Cleanliness
- Safe food handling
- Drink customization
Languages
Spanish
Full Professional
Timeline
Resident Advisor
Cal Poly Pomona
01.2025 - Current
Barista/Expo
Din Tai Fung
12.2024 - Current
Worker
Sharp Tea
09.2023 - 05.2024
Bachelor of Science - Civil Engineering
Cal Poly Pomona