Itzela Andrea Orozco Coronado
SAN JOSE,CA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. As well as a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Therapy Partners Group
10.2023 - 07.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Supervisor
FinishLine
03.2021 - 04.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Supply Chain Technician
Aharoni & Steele, Inc.
04.2020 - 03.2021
- Collaborated with cross-functional teams for successful product launches, ensuring timely delivery of materials and components to production sites.
- Increased on-time delivery rates with effective route planning and coordination with transportation providers.
- Oversaw warehouse layout redesign projects, optimizing space utilization for more efficient storage and product retrieval.
- Streamlined order fulfillment process to decrease lead times and improve customer satisfaction ratings.
- Implemented a vendor managed inventory program that led to reduced stockouts and improved just-in-time delivery performance.
- Improved order accuracy by conducting thorough quality checks and implementing corrective measures for discrepancies.
Stylist Associate
Windsor Fashions
01.2020 - 03.2020
- Advised client base of new products and seasonal fashions to increase store sales.
- Assisted customers with merchandise selection and provided personal shopping and styling
- Exhibited exceptional product knowledge of traditional and recent trends in fashion, continuously exceeding quarterly corporate performance metrics.
- Assisted in visual merchandising, maintaining an attractive store environment for customers.
- Developed loyal repeat clientele by establishing trust through expert knowledge of product offerings and personalized attention.
- Provided outstanding customer service, addressing concerns promptly and professionally to ensure a positive shopping experience.
Waitress Supervisor
Taquiera El Alazan
09.2015 - 09.2019
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
Education
High School Diploma -
Latino College Preparatory Academy
San Jose, CA05.2019
Skills
- Critical Thinking Skills
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Attention to Detail
- Verbal and written communication
- Patient Records Management
- Follow-up care
- Filing and Recordkeeping
- Proficient in [Software]
- Office Administration
- Creative Problem-Solving
- New Hire Training
- Articulate Communication
- Database coordination
Languages
spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Therapy Partners Group
10.2023 - 07.2024
Supervisor
FinishLine
03.2021 - 04.2023
Supply Chain Technician
Aharoni & Steele, Inc.
04.2020 - 03.2021
Stylist Associate
Windsor Fashions
01.2020 - 03.2020
Waitress Supervisor
Taquiera El Alazan
09.2015 - 09.2019
High School Diploma -
Latino College Preparatory Academy
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