Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Itzel Campos -Cortes

Raleigh,NC

Summary

Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Gifted Interpreter with aptitude for conveying emotion, style and content of Spanish speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over 25 years of experience.

Overview

6
6
years of professional experience

Work History

Dental Assistant, Chairside/Front Desk Receptionist

Perry L Jefferies
01.2022 - 04.2023
  • Preparing trays for procedures
  • Handing equipment ,materials,and instruments to the Dentist.
  • Applying the suction tool to keep the patient's mouth dry and clear.
  • Tending to the patient during dental procedures , while keeping the patient calm and comfortable.
  • Sterilizing dental tools and equipment
  • Charting dental histories and any new conditions/symptoms
  • Scheduling and confirming appointments
  • Billing and processing insurance information for patients
  • Processing payments

Call Center Customer Service Representative

Mercedes Benz
08.2020 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services
  • Maintained and managed customer files and databases
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Registered Behavioral Therapist

ATAP AUTISM
08.2021 - 01.2022
  • Helped teach important social, play and basic life skills such as personal hygiene management.
  • Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
  • Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
  • Supervised clinicians-in-training such as interns and new counselors.

Manager's Assistant

McDonald's
08.2017 - 02.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Managed over 50 customer calls per day

Education

High School Diploma -

Needham Broughton High School
Raleigh, NC
08.2016

Skills

  • Media Options
  • Contact Management Systems
  • MS Office Expertise
  • Client Advocacy
  • Managing Appointments
  • Multitasking
  • Patient Care
  • Communication Skills
  • Organizational Skills
  • Self management
  • Willingness to learn

Languages

Spanishs
Native or Bilingual

Timeline

Dental Assistant, Chairside/Front Desk Receptionist

Perry L Jefferies
01.2022 - 04.2023

Registered Behavioral Therapist

ATAP AUTISM
08.2021 - 01.2022

Call Center Customer Service Representative

Mercedes Benz
08.2020 - 06.2023

Manager's Assistant

McDonald's
08.2017 - 02.2019

High School Diploma -

Needham Broughton High School

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Itzel Campos -Cortes