Hi, I’m
Itzell Rebolledo Contreras
Director of Collections
Oswego,Il
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
21
years of professional experience
Work History
Jugo Natural Mexicano SA de CVMexico, Mexico City
Director of Collections
01.2017 - 01.2024
Job overview
- Recovered more than 1 million Pesos in outstanding payments
- Developed and implemented strategies to improve collections processes and performance
- Maintained positive relations with clients
- Resolved disputes with clients regarding billing errors, invoices or orders
- Assist special chefs events to promote the brand and offer our services
Jugo Natural Mexicano SA de CVMexico, Mexico City
Administrative Office Manager
01.2015 - 01.2017
Job overview
- Handled client orders by phone or email and coordinating with the production floor
- Organized the filing system and managed daily operations of the office
- Maintained our clients files by creating a program that organized our invoices
- Logistics analysis to ensure deliveries are fulfilled in a timely and efficient manner
- Cooperated with IT to implement a new administrative system
Potbelly Sandwich WorkWheaton, IL
General Manager
01.2013 - 01.2015
Job overview
- Supervised day to day operation, plan budgets and control P&L while maintaining great customer service and positive teamwork
- Adjust PARS according to improve the impact on our budget
- Hired new employees and trained them as well as shift supervisors
- Contributed with DM in weekly meetings and trainings to improve the district numbers and results
- Helped open the first Potbelly with a drive-thru
Yum-KFCMontgomery, Ill
Assistant Manager
01.2009 - 01.2013
Job overview
- In charge of Customer's complaints, enforce Yums procedures, maintain times in drive thru, inventory, and placed orders
- Create accurate forecasting to maintain profit on labor
- Made weekly schedules for our team members
- Training team members for our store and benching purposes
- Close 2 restaurants by corporate orders and transitioning to a franchisee
- Managed keeping P&L and COGS on line while transitioning from corporate to franchisee.
Cosi Inc.Naperville, IL
Assistant Manager
01.2006 - 01.2009
Job overview
- Open a new Restaurant that later became a training store
- Make projections of the sales for the week and adjust labor according with sales
- Input invoices, transfers and help with the develop of creating PARS for ordering and daily prep
- Create a new directory for catering orders and follow up with the clients to maintain a personal touch
- Training new partners and interview with new prospects
- In charge of FOH for inventory purpose and certification, assuring excellent customer service at all times.
Go Roma Italian KitchenWarrenville, IL
Catering Coordinator and Supervisor
01.2003 - 01.2006
Job overview
- In charge of the FOH, staffing, inventories, interactive service with customers, assist General Manager and cashier
- Create a system to increase sales at Catering timing orders and accuracy incrementing 30% sales
Education
Instituto Americano de NegociosEstado de Mexico, Mexico
Bachelors in Business Administration
01.2021
Santa Monica CollegeSanta Monica, California
01.1993
Tepeyac MexicanoMexico City, Mexico
High School diploma
01.1992
University Overview
Very concerned about details and see the little thing that make the difference. People orientated and always willing to help and improve situations to resolve issues or concerns. Outgoing person. Always looking to grow and help with the needs and open to learn new things. Communicates effectively. Team player attitude moves quickly, approachable and considerate. Multitasking, and organized. Bilingual English-Spanish. Excellent Customer Service, data entry and organization.
Skills
- Portfolio Management
- Credit management
- Data Analytics
- Compliance Management
- Employee Training Oversight
- Risk Assessment
- Critical Thinking
- Customer Service
- Prioritizing and Planning
- Multitasking
- Problem-Solving
Languages
Spanish
Proficient (C2)
C2
Timeline
Director of Collections
Jugo Natural Mexicano SA de CV
01.2017 - 01.2024
Administrative Office Manager
Jugo Natural Mexicano SA de CV
01.2015 - 01.2017
General Manager
Potbelly Sandwich Work
01.2013 - 01.2015
Assistant Manager
Yum-KFC
01.2009 - 01.2013
Assistant Manager
Cosi Inc.
01.2006 - 01.2009
Catering Coordinator and Supervisor
Go Roma Italian Kitchen
01.2003 - 01.2006
Instituto Americano de Negocios
Bachelors in Business Administration
Santa Monica College
Tepeyac Mexicano
High School diploma
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