Itzel Y. Melo
Summary
Resourceful and fast learning professional with strong critical thinking and communication skills. Computer literate and experienced in managing digital systems, documentation, and customer interactions. Known for delivering exceptional customer service, resolving issues with professionalism, and collaborating effectively with diverse teams to maintain smooth and efficient operations.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Shipping Specialist
Glidewell Laboratories
Irvine
11.2021 - 04.2026
- Supported customer service teams by researching and tracking doctors’ cases, providing accurate status updates, department routing information, and estimated processing times.
- Oversaw prescription update requests from doctors and coordinated directly with the appropriate department manager to ensure all updates were accurately and promptly processed.
- Managed the accounts of VIP Doctors, overseeing the intake and documentation of their cases within our internal systems.
- Coordinated closely with our sister laboratories to ensure all incoming cases were accurately logged and routed to the appropriate department while keeping internal teams updated through consistent email communication.
- Supported the data entry team by offering clarification and assistance on case‑related questions and ensuring work orders and invoices were completed correctly.
- Handled all cases that data entry could not process, including those with special instructions, incomplete information, incorrect routing, or mixed items.
Shift Leader
Flame Broiler
Santa Ana
02.2019 - 11.2021
- Mastered all operational stations and procedures within the restaurant and served as a hands on role model for the entire team.
- In charge of creating weekly staff schedules, placed food orders twice a week, and prepared and organized bank deposits.
- Applied effective de-escalation strategies to address customer issues, reduce conflict, and problem solve.
- Built a reputation for always delivering great customer service and consistently having a positive, patient, and professional attitude even in challenging situations.
- Provided support across multiple areas including cashiering, cooking, and cleaning to ensure smooth daily operations.
- Managed the closing procedures of the restaurant, which included completing all necessary checklists to ensure the store is prepared for the next business day.
- Managed employee breaks and meal periods in accordance with labor laws and company policy.
Front Desk Attendant
Motel 6
Santa Ana
12.2017 - 02.2019
- Acted as the primary point of contact at entry, delivering a friendly and welcoming experience for every guest.
- Handled customer reservations using the company’s booking system to ensure accurate scheduling and efficient operations.
- Processed payments and managed daily reporting for cash deposits.
- Addressed customer concerns and inquiries regarding their bookings, ensuring clear communication and timely resolution.
- Provided information about motel amenities, local attractions, transportation options, and nearby services.
- Processed daily reports, logs, and documentation related to occupancy, payments, and guest activity.
Education
Associate of Arts - Mathematics And Computer Science
Orange Coast College
Costa Mesa, CA06-2027
High School Diploma -
Godinez Fundamental High School
Santa Ana, CA06-2017
Skills
- Exceptional critical thinking skills
- Flexibility in handling changes and unexpected challenges
- Microsoft Excel
- Technical documentation
- Problem resolution
- Strong written and verbal communication skills
- Time management
- Attention to detail
- Organization and prioritization
- Data entry accuracy
- Strong computer literacy
- Creative
- Proven ability to meet deadlines
- Demonstrated ability to work independently
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shipping Specialist
Glidewell Laboratories
11.2021 - 04.2026
Shift Leader
Flame Broiler
02.2019 - 11.2021
Front Desk Attendant
Motel 6
12.2017 - 02.2019
Associate of Arts - Mathematics And Computer Science
Orange Coast College
High School Diploma -
Godinez Fundamental High School