Itzia Caro
Colorado Springs,CO
Summary
Friendly and customer-focused professional with strong interpersonal and communication skills, experienced in front-desk support and customer service. Highly organized, clean, and detail-oriented, with the ability to manage appointments, assist clients in person and by phone, and maintain a welcoming and professional environment. Quick learner, reliable, and motivated to always give my best and go the extra mile to improve service quality and support the team effectively.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
Receptionist
Vision Galis’s
Magdalena, Jalisco MX
07.2021 - 09.2023
- Greeted and assisted clients upon arrival at Vision Galis's office.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled appointments and maintained calendar for staff members.
- Clean and organized the area of work.
- Organized expenses at the clinic, make bill payments: electricity, water, internet.
- Scheduled and confirmed appointments.
Waitress
Akira’s sushi & bar.
Guadalajara , Jalisco MX
09.2018 - 07.2019
- Provided attentive service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area and utensils.
- Recommended menu items to enhance guest experience and engagement.
- Prepared tables for service, including setting up utensils and condiments.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
Housekeeper
The Broadmoor
Colorado Springs, CO
09.2017 - 09.2018
- Maintained cleanliness and organization in guest rooms and public areas.
- Sanitized restrooms and common spaces to ensure guest health and safety.
- Restocked supplies in guest rooms, including toiletries and linens.
- Collaborated with team members to meet daily housekeeping goals.
- Responded promptly to guest requests for additional services or supplies.
- Followed established procedures for handling hazardous materials safely.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Universidad Del Valle De México.
Guadalajara , Jalisco MX Skills
- Able to communicate effectively with others
- Negotiation
- Flexibility
- Open to new ideas and willing to learn new ways of doing things
- Independent but also a great team player
- Willingness to learn new things
- Positive attitude
- Time management
- Creativity
- Self-motivation
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Receptionist
Vision Galis’s
07.2021 - 09.2023
Waitress
Akira’s sushi & bar.
09.2018 - 07.2019
Housekeeper
The Broadmoor
09.2017 - 09.2018
Universidad Del Valle De México.