Itzia Garcia
Clewiston,FL
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Hendry County School District
02.2023 - 10.2025
- Managed front desk operations, ensuring smooth daily activities and positive visitor experiences.
- Coordinated scheduling for appointments and meetings, optimizing use of resources and time.
- Assisted in maintaining accurate records of student attendance and visitor logs for compliance purposes.
- Handled incoming calls and inquiries, providing information and directing concerns to appropriate staff members.
- Implemented efficient check-in procedures, enhancing security measures for students and staff alike.
- Supported administrative staff with clerical tasks, contributing to overall office efficiency and organization.
- Trained new front desk personnel on procedures, fostering a collaborative team environment.
- Developed strategies to enhance customer service delivery during peak periods, improving satisfaction rates among visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Daycare Teacher
New Harvest Early Learning Center
01.2022 - 01.2023
- Developed and implemented engaging lesson plans tailored to children's developmental stages.
- Fostered a nurturing environment that encouraged social, emotional, and cognitive growth.
- Collaborated with parents to discuss children's progress and address concerns effectively.
- Organized and facilitated age-appropriate activities promoting creativity and critical thinking skills.
- Monitored classroom behavior and applied positive reinforcement strategies to guide children's actions.
- Conducted regular assessments of children's development to inform personalized learning approaches.
- Trained and mentored new staff on best practices in early childhood education techniques.
- Enhanced classroom efficiency by streamlining daily routines and optimizing resource allocation.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Paraprofessional
Hendry County School District
08.2021 - 01.2022
- Supported educators in developing and implementing individualized education plans (IEPs) for students.
- Assisted in classroom management, fostering a positive learning environment for all students.
- Collaborated with teachers to adapt instructional materials and resources for diverse student needs.
- Monitored student progress, providing feedback and support to enhance academic performance.
- Facilitated small group instruction, enhancing comprehension of core subjects among students.
- Communicated effectively with parents regarding student progress and behavioral concerns.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Evaporator Operator
Southern Gardens Citrus Processing Plant
09.2017 - 04.2020
- Operated machinery to ensure efficient production processes and maintain quality standards.
- Monitored equipment performance, identifying issues and implementing timely repairs.
- Trained new operators on safety protocols and operational procedures to enhance team effectiveness.
- Conducted regular inspections of work areas to uphold safety regulations and compliance guidelines.
- Collaborated with team members to streamline workflows, improving overall productivity by optimizing resource allocation.
- Assisted in developing maintenance schedules for equipment, reducing downtime through proactive measures.
- Led process improvement initiatives, enhancing operational efficiency through innovative problem-solving techniques.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Implemented best practices for inventory management, ensuring accurate stock levels and minimizing waste.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Provided on-the-job training to newly hired workers and team members.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
Education
Associate of Science - Legal Studies
Hodges University
Naples, FL05-2022
Skills
- Client support
- Detail-oriented approach
- Effective time management
- Active listening
- Professional telephone communication
- Analytical problem-solving
- Accurate data entry
- Collaborative teamwork
- Efficient appointment management
- Effective verbal communication
- Clerical support expertise
- Workspace organization
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Hendry County School District
02.2023 - 10.2025
Daycare Teacher
New Harvest Early Learning Center
01.2022 - 01.2023
Paraprofessional
Hendry County School District
08.2021 - 01.2022
Evaporator Operator
Southern Gardens Citrus Processing Plant
09.2017 - 04.2020
Associate of Science - Legal Studies
Hodges University