Itzumy Diney Cruz Rico
Mountain View,CA
Summary
Highly organized and proactive administrative and healthcare operations professional with 10+ years of leadership, executive support, customer service, and operational coordination experience. Proven ability to support senior leaders, manage complex schedules, coordinate meetings and events, oversee projects, improve workflows, and maintain confidentiality in fast-paced environments. Experienced partnering with executive leadership, providers, and multidisciplinary teams to achieve organizational goals. Strong background in healthcare operations, staff leadership, stakeholder engagement, compliance, and administrative management. Bilingual in English and Spanish.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Administrative Assistant
Premise Health (Google Health)
Sunnyvale, CA
03.2026 - Current
- Provide high-level administrative and operational support within a corporate healthcare environment serving Google employees.
- Partner closely with the Director of Operations, Medical Director, Regional Director, Health Center Manager, providers, and leadership teams to support strategic initiatives and daily operations.
- Coordinate executive calendars, leadership meetings, scheduling logistics, and operational priorities across multiple departments.
- Prepare meeting materials, agendas, action-item tracking, and executive communications.
- Support executive visits, onsite leadership events, employee engagement activities, and cross-functional projects.
- Serve as liaison between leadership, clinical staff, facilities, IT, vendors, and external stakeholders.
- Manage confidential reports, correspondence, and sensitive operational documentation with discretion.
- Support strategic projects from planning through execution while identifying opportunities for process improvement and operational efficiency.
Patient Care Coordinator
Stanford Health Care
Palo Alto, CA
07.2025 - Current
- Coordinate high-volume service requests and guide patients through structured processes, including scheduling, referrals, and registration workflows.
- Serve as a primary point of contact for patients and internal teams, providing clear guidance on procedures, requirements, and next steps.
- Track and update records in electronic systems to ensure accuracy, completeness, and compliance with organizational standards.
- Review documentation for completeness and accuracy, ensuring all required information is submitted before processing requests.
- Collaborate with multiple departments to resolve issues, streamline workflows, and improve service efficiency.
- Support process improvements by identifying workflow gaps and recommending solutions to enhance coordination and turnaround times.
Practicum Student, Outpatient Quality & Health Education
Kaiser Permanente
Central Valley Service Area
01.2024 - 01.2025
- Supported coordination of system-wide projects focused on chronic condition management and health education initiatives.
- Conducted data collection, tracking, and reporting to support program evaluation and performance monitoring.
- Assisted with workflow analysis and process improvement efforts across outpatient services.
- Collaborated with interdisciplinary teams to support project implementation and ensure alignment with organizational goals.
- Helped maintain organized project documentation and supported communication between stakeholders.
Lead Medical Assistant, Family Medicine
Sutter Health
Palo Alto, CA
02.2017 - 06.2024
- Led daily coordination of clinic operations, managing workflows, schedules, and front/back office activities in a high-volume environment.
- Served as a key point of contact for patients, providers, and staff, resolving issues and ensuring smooth operational flow.
- Managed scheduling, referrals, and authorization processes, ensuring all required documentation and approvals were completed.
- Reviewed and processed documentation to ensure completeness and compliance with operational and regulatory requirements.
- Assisted with onboarding and training staff on workflows, systems, and process standards.
- Coordinated across departments to ensure timely service delivery and efficient handling of requests.
Supervisor
Office Depot
Sunnyvale, CA
03.2015 - 04.2017
- Supervised daily operations, staff scheduling, inventory management, and customer service activities.
- Provided leadership, coaching, training, and performance support for team members.
Medical Assistant / Receptionist
California Skin Institute
Sunnyvale, CA
10.2016 - 02.2017
- Provided front desk support, including customer intake, scheduling, and handling inquiries in a fast-paced clinic environment.
- Maintained accurate records and ensured proper documentation for all patient interactions and services.
- Assisted with administrative coordination and day-to-day office operations.
Sales Consultant
FedEx Office
04.2016 - 01.2017
- Provided printing, shipping, administrative, and business support services.
- Managed multiple client projects simultaneously while meeting deadlines.
- Maintained customer records and confidential information with accuracy.
Crew Leader
McDonald's
03.2014 - 03.2015
- Supervised team operations, shift coordination, training, and customer service.
- Supported scheduling, workflow management, and quality assurance standards.
Education
Bachelor of Science - Health Science
California State University Stanislaus
Turlock12-2025
Associate of Science, Associate of Arts - Public Health, Child & Adolescent Development
Foothill College
Los Altos06-2022
Medical Assistant Certificate - undefined
JobTrain
Menlo Park10-2016
High School Diploma -
Woodside High School
Woodside06-2015
Skills
- Executive Support & Calendar Management
- Project Management Support
- Meeting Coordination & Event Planning
- Cross-Department Coordination
- Workflow & Process Management
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams)
Certification
- California Certifying Board of Medical Assistant 18577-17 Active Dec 2027
- American Heart Association BLS Active April 2026
- The Data Science of Healthcare, Medicine, and Public Health, Linked Learning – Dec 2024
CORE COMPETENCIES
Executive Support, Calendar Management, Meeting Coordination, Event Planning, Executive Communications, Project Management, Operations Management, Staff Scheduling, Workflow Optimization, Stakeholder Engagement, Compliance Support, Patient Relations, Customer Service, Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Teams), Bilingual English/Spanish
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Administrative Assistant
Premise Health (Google Health)
03.2026 - Current
Patient Care Coordinator
Stanford Health Care
07.2025 - Current
Practicum Student, Outpatient Quality & Health Education
Kaiser Permanente
01.2024 - 01.2025
Lead Medical Assistant, Family Medicine
Sutter Health
02.2017 - 06.2024
Medical Assistant / Receptionist
California Skin Institute
10.2016 - 02.2017
Sales Consultant
FedEx Office
04.2016 - 01.2017
Supervisor
Office Depot
03.2015 - 04.2017
Crew Leader
McDonald's
03.2014 - 03.2015
Medical Assistant Certificate - undefined
JobTrain
Associate of Science, Associate of Arts - Public Health, Child & Adolescent Development
Foothill College
Bachelor of Science - Health Science
California State University Stanislaus
High School Diploma -
Woodside High School