Lydia Moore
Oceanside,CA
Summary
Proven leader and efficient organizer, adept in enhancing customer satisfaction and streamlining operations at United Education Institute. Excelled in office administration and customer service, significantly increasing campus engagement. Skilled in computer applications and adept at fostering a safe, productive environment. Demonstrates a flexible approach and a commitment to continuous improvement, achieving notable efficiency gains. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
Work History
Federal Work Study Student
United Education Institute
01.2024 - 08.2024
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Served as a liaison between students and faculty members to facilitate prompt resolution of concerns or issues that arose during the semester.
- Managed office inventory, reducing costs through consistent monitoring and effective communication with suppliers.
- Assisted in the planning and execution of campus events, resulting in increased student engagement and satisfaction.
- Supported academic advisors by maintaining updated student records, facilitating efficient scheduling and advising appointments.
- Increased campus awareness about available resources by creating informative marketing materials for distribution to students.
- Collaborated with fellow Federal Work Study students to streamline administrative processes, increasing overall efficiency.
Shift Leader
Cold Stone Creamery
02.2021 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
In Home Care
Wilson Cruz
01.2019 - 06.2023
- Enhanced client comfort by providing compassionate and attentive personal care services.
- Managed medication administration according to physician instructions, ensuring timely and accurate delivery of medications to clients.
- Promoted a clean and safe living environment for clients through regular housekeeping tasks.
- Assisted clients with daily living activities, improving their independence and wellbeing.
- Coordinated transportation arrangements for medical appointments or social outings, ensuring client safety during travel.
- Supported clients'' physical mobility by providing assistance with transfers, ambulation, and exercises as prescribed by healthcare professionals.
- Conducted regular safety checks within the home environment identifying potential hazards and implementing risk reduction measures.
- Advocated for client needs in interactions with healthcare providers or community resources, ensuring access to appropriate services or support programs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
Education
Certified Technical Studies - Automotive Technician
United Education Institute
Oceanside06.2025
Certified Dental Assistant - Dental
United Education Institute
Oceanside, CA07.2024
Skills
- Leadership Qualities
- Customer Service
- Time Management
- Organization and Multitasking
- Computer Skills
- Powerpoint Presentations
- File Organization
- Office Administration
- Safety Procedures
- Mail distribution
- File and Document Management
- Flexible and Adaptable
Timeline
Federal Work Study Student
United Education Institute
01.2024 - 08.2024
Shift Leader
Cold Stone Creamery
02.2021 - 10.2023
In Home Care
Wilson Cruz
01.2019 - 06.2023
Certified Technical Studies - Automotive Technician
United Education Institute
Certified Dental Assistant - Dental
United Education Institute
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