Itzyaira Martinez
Laredo,Texas
Summary
Excelled in enhancing customer satisfaction and retention through exceptional problem-solving and interpersonal skills. Proficient in data entry and CPR, demonstrating a blend of hard and soft skills to drive positive outcomes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
Concentrix
03.2018 - Current
- Handled transactions efficiently while adhering to company handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted each customer and offered assistance in finding a resolution, and helping bost customer satisfaction and retention.
- Keep calm and applied strong problem- solving and enter personal skills to resolve conflicts.
- Initiate friendly conversation with customers to determined level of assistance required.
Caregiver
Once Upon A Time Daycare
07.2015 - 02.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- I was in charge of my own class of 9 children's, making sure a new lesson to be learned.
- I would take care of the children's with no supervision need it, and making sure everything would run smoothly.
Cashier
El Mercadito
01.2015 - 07.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- I was also in charge of my work station clean and free of nay hazard.
- I was in charge of distributing the merchandise were need to go.
Education
Laredo Community College
Laredo, TX 08.2015 - 05.2016
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Cpr & First Aid 2015-2017
Cashier
Data Entry
Power point
Supervision
Floor Support - for United Health Care
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Concentrix
03.2018 - Current
Laredo Community College
08.2015 - 05.2016
Caregiver
Once Upon A Time Daycare
07.2015 - 02.2018
Cashier
El Mercadito
01.2015 - 07.2015
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