Trisha Quiles
Brooklyn
Summary
Patient Coordinator with several years of experience supporting healthcare operations, managing patient communications, and coordinating care in fast-paced clinical environments. Skilled in building rapport, maintaining organized records, and collaborating with multidisciplinary teams to support individual needs. Seeking to transition into a Paraprofessional role, bringing a compassionate, detail-oriented approach and a commitment to supporting student development, behavioral growth, and inclusive learning environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Weill Cornell Medical Center
New York, NY
01.2026 - Current
- Scheduled patient appointments and coordinated follow-up care to enhance patient satisfaction.
- Managed patient records and documentation in compliance with HIPAA regulations for confidentiality.
- Liaised with healthcare providers to communicate patient needs and ensure continuity of care.
- Processed insurance verifications and authorizations to facilitate timely patient treatments.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
Account Coordinator
Coffee Distributing Corp.
Garden City, NY
04.2025 - 01.2026
- Assisted in managing customer inquiries and resolving issues promptly.
- Coordinated communication between departments to streamline customer experience processes.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Utilized CRM software to track client interactions and project milestones.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Provided technical support to customers via phone or online chat channels.
- Generated reports based on insights gained from analyzing collected data.
- Managed client relationships by providing timely responses to inquiries.
- Developed and maintained strong relationships with clients and internal teams.
- Facilitated onboarding processes for new clients, ensuring smooth transitions.
- Generated reports detailing account performance metrics for senior management review.
Executive Assistant
DoctorJarret
NY, PA
06.2020 - 09.2022
- Exhibited strong organizational skills to manage multiple projects simultaneously.
- Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings.
- Compiled and analyzed data for executive decision-making.
- Accompany Doctor Jarret to speaking engagements / media and press interviews.
- Assisted with event planning by making travel arrangements and reserving venues when necessary.
- Managed and organized confidential information to maintain privacy.
- Provided clerical support to other departments.
Service Dept Coordinator
El Dorado Coffee Roaster
Queens, NY
03.2018 - 10.2019
- Maintain the Service Technician's daily schedules and dispatched service requests to appropriate locations in NYC, NJ, and occasionally PA.
- Demonstrated strong problem-solving abilities when handling complex issues or disputes between customers and technicians.
- Collaborated closely with sales team members to provide customers with efficient services.
- Utilized excellent communication skills to build relationships with customers and vendors alike.
- Stay on top of incomplete service request for accounts where technician needed to return with specific part(s).
- Maintained accurate records of customer information and work orders to ensure quality assurance.
- Resolved customer complaints promptly and professionally.
- Managed employee schedules to maximize staff resources during peak times.
- Determined schedules, sequences and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
- Developed and implemented strategies for improving service efficiency, productivity, and customer satisfaction levels.
- Performed administrative duties such as data entry into computer systems, filing documents.
- Processed payments from customers for services rendered in an accurate manner.
- Utilize bilingual abilities by speaking both English and Spanish.
Education
B.A. - Criminal Justice
CUNY John Jay College
Skills
- Administrative and office support
- Time management
- Data analysis
- Policy compliance
- Patient relations
- Reliability and dedication
- Documenting and recording information
- Bilingual communication
- Flexibility in roles
- Creative problem solving
- Solutions management
Certification
- The Fundamentals of Digital Marketing
- Google Data Analytics
Languages
Spanish
Native or Bilingual
Timeline
Patient Coordinator
Weill Cornell Medical Center
01.2026 - Current
Account Coordinator
Coffee Distributing Corp.
04.2025 - 01.2026
Executive Assistant
DoctorJarret
06.2020 - 09.2022
Service Dept Coordinator
El Dorado Coffee Roaster
03.2018 - 10.2019
B.A. - Criminal Justice
CUNY John Jay College