Trisha Quiles

Brooklyn

Summary

Patient Coordinator with several years of experience supporting healthcare operations, managing patient communications, and coordinating care in fast-paced clinical environments. Skilled in building rapport, maintaining organized records, and collaborating with multidisciplinary teams to support individual needs. Seeking to transition into a Paraprofessional role, bringing a compassionate, detail-oriented approach and a commitment to supporting student development, behavioral growth, and inclusive learning environments.

Overview

years of professional experience

Certification

Work History

Patient Coordinator

Weill Cornell Medical Center

01.2026 - Current

Scheduled patient appointments and coordinated follow-up care to enhance patient satisfaction.
Managed patient records and documentation in compliance with HIPAA regulations for confidentiality.
Liaised with healthcare providers to communicate patient needs and ensure continuity of care.
Processed insurance verifications and authorizations to facilitate timely patient treatments.
Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.

Account Coordinator

Coffee Distributing Corp.

04.2025 - 01.2026

Assisted in managing customer inquiries and resolving issues promptly.
Coordinated communication between departments to streamline customer experience processes.
Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
Utilized CRM software to track client interactions and project milestones.
Participated in professional development opportunities to stay current with industry trends and technologies.
Provided technical support to customers via phone or online chat channels.
Generated reports based on insights gained from analyzing collected data.
Managed client relationships by providing timely responses to inquiries.
Developed and maintained strong relationships with clients and internal teams.
Facilitated onboarding processes for new clients, ensuring smooth transitions.
Generated reports detailing account performance metrics for senior management review.

Executive Assistant

DoctorJarret

06.2020 - 09.2022

Exhibited strong organizational skills to manage multiple projects simultaneously.
Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings.
Compiled and analyzed data for executive decision-making.
Accompany Doctor Jarret to speaking engagements / media and press interviews.
Assisted with event planning by making travel arrangements and reserving venues when necessary.
Managed and organized confidential information to maintain privacy.
Provided clerical support to other departments.

Service Dept Coordinator

El Dorado Coffee Roaster

03.2018 - 10.2019

Maintain the Service Technician's daily schedules and dispatched service requests to appropriate locations in NYC, NJ, and occasionally PA.
Demonstrated strong problem-solving abilities when handling complex issues or disputes between customers and technicians.
Collaborated closely with sales team members to provide customers with efficient services.
Utilized excellent communication skills to build relationships with customers and vendors alike.
Stay on top of incomplete service request for accounts where technician needed to return with specific part(s).
Maintained accurate records of customer information and work orders to ensure quality assurance.
Resolved customer complaints promptly and professionally.
Managed employee schedules to maximize staff resources during peak times.
Determined schedules, sequences and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
Developed and implemented strategies for improving service efficiency, productivity, and customer satisfaction levels.
Performed administrative duties such as data entry into computer systems, filing documents.
Processed payments from customers for services rendered in an accurate manner.
Utilize bilingual abilities by speaking both English and Spanish.

Education

B.A. - Criminal Justice

CUNY John Jay College

Skills

Administrative and office support
Time management
Data analysis
Policy compliance
Patient relations
Reliability and dedication

Documenting and recording information
Bilingual communication
Flexibility in roles
Creative problem solving
Solutions management