Anastasiia Kara
New York,NY
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Ambitious and motivated employee eager to apply strong organizational, social, as well as creative skills in various environments. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Bacari Silverlake
03.2023 - 12.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival ensuring a positive first impression.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Resolve customer concerns and inquiries promptly, maintaining a high level of customer satisfaction.
Social Media Manager
HYPEACH
04.2022 - 12.2023
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Utilized Instagram and TikTok to promote products, services and content.
- Tracked social media metrics to determine audience growth rate, volume and reach.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Used editing and graphic design tools to create content and visuals for social channels.
Marketing and Social Media Associate
SK BIOSCIENCE
11.2020 - 02.2022
- Maintained and updated websites and all social media accounts
- Supported sales staff by providing sales data, market trends, forecasts,account analyses, and new product/technology information
- Found, negotiated, and managed paid media programs with third-partyvendors, social media influencers etc.
- Planned and organized promotional presentations and events
- Produced Social Media content that aligned with marketing plan
Education
Associate of Arts - Digital Marketing
La Sierra University
Riverside, CASkills
- Exceptional customer service and interpersonal skills
- Strong organizational and multitasking abilities
- Excellent communication and problem-solving skills
- Familiarity with reservation systems (eg, OpenTable)
- Ability to remain calm and professional in high-pressure situations
- Computer literacy
Timeline
Restaurant Hostess
Bacari Silverlake
03.2023 - 12.2023
Social Media Manager
HYPEACH
04.2022 - 12.2023
Marketing and Social Media Associate
SK BIOSCIENCE
11.2020 - 02.2022
Associate of Arts - Digital Marketing
La Sierra University
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