Iuliana Uglesich
Summary
Dynamic professional with a proven track record at FedEx, adept in database management and customer service. Excelled in enhancing service assurance processes, demonstrating exceptional problem-solving and organizational skills. Recognized for outstanding work ethic and team collaboration, significantly improving report accuracy and efficiency.
Overview
5
5
years of professional experience
Work History
Service Assurance Agent
FedEx
Memphis, TN
06.2020 - Current
- I work as a Service Assurance Agent for The Medical Service Tower and handle a multiple type of reports that including working with different systems as Excel, PowerPoint , Word, Microsoft, Outlook, File Explorer.
- Table of Contents for the reports worked on are: Medical Rollover, Unsorted Medical, Dwell, Outbound Senior List, Medical Service Tower - Scan Alerts, Medical Ticker - Power BI, MEMH MST Recap, Intercept, Missed by HIP, Pathgroup Update and many other reports.
- Reviewed established procedures to assess areas in need of improvement.
- Identified areas of improvement in existing processes and recommended solutions.
Human Resources Assistant
Williams-Sonoma INC.
Olive Branch, MS
- Scheduled the examinations by phone
- Create all the documentations necessary and set up for the orientation
- Assisted in conducting the orientation
- Create an employee handbook acknowledgment
- Ensured each associate had the proper paperwork and answered any questions
- Helping new associates in filling up all the paperwork
- Emergency contact, bank account information and W4 forms
- I-9's were completed on iPads
- Assisted in the distribution of payroll
- Talk about the company and their importance as an employee
- Reviewed the paperwork and made sure each form was completed properly
- Explain safety policies and procedures, roles and regulations
- Assisting for the safety quiz on the iPads
- Review all paperwork, created and file two folders for each new employee
- Updating additional information and file personnel files
Executive
Iuliana Designs
Arlington, TN
- Customer service by phone and in person
- Setting up meetings and discus business availability
- Create weddings and events proposal, budget ideas, picking up the right theme accordingly by the season and preferences
- Data entry, spreadsheet, use word, excel, and outlook for business, executive and administrative, file and organize, manage the office, email, scan, copy and fax
- Designing floral arrangements for weddings and events, delivery and set up
Designer/Associate
Pugh's Flowers
Memphis, TN
- Answered phone, took orders for customers, data entry into computer software, handled customer complaints, scan, copy and fax
- Design floral arrangements for weddings, funerals, holidays and any occasions
- Received bonuses for total orders tacked and for promoting products
Sales Associate
Bellagio
Las Vegas, NV
- Company Overview: Las Vegas, NV
- Communicated with customers promoting the products and answered questions
- Answered the phone, took orders and shipped merchandise to customers
- Managed the cash register and balanced cash drawer
- Participated in inventory
- Received awards for work ethic, customer service and for not missing any workdays
- Departed the company because I got engaged and moved to another state
- Las Vegas, NV
Secretary
SPERANTA COM S.R.L.
Bucharest, Romania
- Secretary work from answered phones, taking messages, refer calls
- Made appointments, coordinate meetings, update event calendars
- Open, review, sort and distribute mail
- Maintain email lists, and distribute information to staff
- Prepare memos or other reports for internal or external distribution
- Make travel bookings and prepare travel expense reports
- Implement and maintain filing systems, both electronic and paper and compile requested material
- Track office supplies and order replacements
- Departed the company because I moved to the United States
Education
High School Diploma -
LICEUL Gheorghe Sincai
Bucharest, RomaniaTherapeutic Massage and Body Works Technology -
Career Education Institute
Henderson, NVSkills
- Telephone & Front Desk Reception
- Customer Service
- Filing
- Database & Records Management
- Executive & Administrative Support
- Reports & Spreadsheets
- Data Entry
- Word
- Excel
- Outlook
- Communication
- Ability to work under pressure
- Organizational
- Time management
- Able to follow instructions
- Dependable
- Great listener
- Good team player
- Problem solving
- Interpersonal skills
- Common sense
- Work ethic
References
- Peter Adolfson, Chief Petty Officer, 210-685-9962
- Kyle E. Davis, CMDCS, 901-337-2826
- Barry Bernard, 901-634-8072
- Pamela Mallett, 901-849-8641
Timeline
Service Assurance Agent
FedEx
06.2020 - Current
Human Resources Assistant
Williams-Sonoma INC.
Executive
Iuliana Designs
Designer/Associate
Pugh's Flowers
Sales Associate
Bellagio
Secretary
SPERANTA COM S.R.L.
High School Diploma -
LICEUL Gheorghe Sincai
Therapeutic Massage and Body Works Technology -
Career Education Institute
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