IULIETA LIAINA
Junction City,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Packing and Shipping Clerk
FITT Scientific
Fort Riley, KS
05.2023 - 01.2024
- Operated forklifts to safely and efficiently load and unload goods from trucks or containers.
- Performed regular maintenance checks on packaging machines and tools used in the process.
- Executed packing tasks with precision by following established procedures and selecting suitable packing materials like bubble wrap, peanuts, or tape.
- Managed hazardous material shipments in accordance with company guidelines.
- Conducted daily cycle counts to maintain inventory accuracy.
Customer Advocate
Conduent
Fort Riley, KS
08.2022 - 05.2023
- Provide prompt resolution of technical challenges, billing inquiries, and prescription matters for current clientele through effective communication.
- Utilized customer feedback data to pinpoint and address deficiencies in products or services.
- Maintained adherence to applicable laws and regulations regarding the handling of personal information.
- Applied diverse knowledge resources to analyze customer problems and create accurate responses.
Deli Bakery Associate
MDBS
Fort Riley, KS
08.2021 - 07.2022
- Provided excellent customer service and conflict resolution to ensure customer satisfaction.
- Ensured optimal functionality of bakery equipment through regular maintenance activities like cleaning and lubrication.
- Demonstrated consistent adherence to safety protocols during operation of kitchen machinery.
- Maintained accurate records of inventory for a wide range of ingredients, supplies, and final products.
HR Administrative Assistant
Express Employment Professionals
Junction City, KS
06.2021 - 01.2022
- Coordinated meetings among the management team to address HR matters and projects.
- Adeptly addressed inquiries regarding human resources through phone and email communication.
- Achieved excellence in carrying out diverse administrative functions such as document filing, copying, scanning and faxing with utmost confidentiality adherence.
- Assisted with payroll processing by entering data into system and issuing paychecks.
Front Desk Supervisor
Hampton Inn By Hilton
Junction City, KS
08.2020 - 08.2021
- Implemented innovative methods for monitoring and analyzing customer preferences, resulting in improved customer satisfaction ratings.
- Maintained up-to-date knowledge regarding hotel services, amenities, and promotions.
- Provided training to new team members regarding front desk procedures and policies.
- Performed cashier duties including accepting payments, reconciling accounts, handling refunds and troubleshooting discrepancies.
CYS Cook
NAF
Fort Riley, KS
12.2019 - 06.2021
- Collaborated professionally with managers to ensure accurate implementation of special orders for children, specifically targeting food allergies and gluten intolerance.
- Adhered to recipe instructions and menus, successfully preparing meals with appropriate ingredient proportions and cooking durations.
- Assisted junior cooks by imparting expertise in food preparation methods and techniques.
- Demonstrated commitment to cleanliness by effectively sweeping floors, mopping surfaces, washing areas, and emptying trash cans.
- Managed inventory and supply ordering in an administrative capacity.
Recreation Aide
NAF
Fort Riley, KS
05.2018 - 12.2019
- Executed allocated tasks diligently while offering vital services to authorized patrons, comprising comprehensive information and backing for Community Recreation programs.
- Maintained a clean and organized environment in the recreation area throughout all events and activities.
- Generated innovative concepts for recreational activities by working closely with fellow staff members.
- Administered first aid treatment as needed in the context of recreational activities.
Customer Support Representative
Advanced Call Center Technologies LLC
Junction City, KS
04.2017 - 03.2018
- Delivered efficient assistance to customers by efficiently resolving issues related to billing, account modifications, promotional offers, etc., ensuring optimal client satisfaction.
- Managed escalated customer service issues with a high level of professionalism and empathy.
- Processed refunds and credits, where applicable.
- Resolved technical problems through the use of provided resources and third-party tools.
- Consistently adhered to company policies and procedures, delivering exceptional customer service.
Night Stocker
IMAX Corporation
Fort Riley, KS
03.2016 - 04.2017
- Streamlined inventory management process by preparing merchandise for placement on shelves, including the removal of packing materials and application of identifying codes.
- Proficiently maneuvered products within the warehouse using pallet jacks and forklifts.
- Maintained cleanliness of work areas consistently.
- Conducted inspections on all incoming shipments to guarantee their quality and condition.
- Maintained adherence to company safety policies while working with heavy machinery and equipment.
Cook
Irwin Army Community Hospital
Fort Riley, KS
05.2013 - 03.2017
- Implemented proper sanitation procedures, ensuring the prevention of cross contamination.
- Supervised and trained kitchen staff on proper preparation techniques.
- Maintained cleanliness in the workplace by performing tasks such as sweeping and mopping floors, washing surfaces, and emptying trash cans.
- Adhered to strict guidelines for the proper handling and storage of all ingredients.
- Followed prescribed recipes and menus to prepare meals, modifying ingredients and cooking durations as needed.
Travel Specialist
LAX International Airport
Los Angeles, CA
08.2011 - 02.2013
- Skillfully facilitated passenger experience at the terminal through attentive assistance, including information gathering and meticulous examination of baggage.
- Ensured compliance with company policies and customer procedures while engaging with customers.
- Maintained a thorough understanding of regulations governing international travel.
- Delivered quick responses and effective problem-solving skills to address clients' queries, concerns, or complaints effectively.
Front Desk Receptionist
Marriott Hotel
Carson, CA
08.2010 - 06.2011
- Provided guests with information about hotel amenities, services, and local attractions upon arrival.
- Assisted potential customers by providing details on available rooms, rates, and policies
- Responded promptly to emergency situations.
- Resolved billing discrepancies between guest accounts and invoices.
- Utilized computerized reservation systems to efficiently check in guests, handle payment transactions, and confirm the validity of credit cards.
Education
High School Diploma -
Nathaniel Narbonne High School
Harbor City, CA06.2012
Skills
- Communication
- Leadership Qualities
- Organizational Skills
- Problem-solving abilities
- Self-Motivated and Independent
- Inventory Software
- Quality Control
- Forklift Operation
- Equipment Maintenance
- Operations Management
- OSHA
- Nutrition Awareness
- Microsoft Office
- Multilingual Proficiency
- Data Entry
- Administrative Support
- Active Listening
- Technical Support
- Computer Literacy
- Office Administration
- Microsoft Office and Docusign
- Word Processing
- Food handling
- Sanitation
- Quality assurance and control
- Equipment Troubleshooting
Certification
- ServSafe
- First Aid/CPR
Languages
English
Native/ Bilingual
Samoan
Full Professional
Timeline
Packing and Shipping Clerk
FITT Scientific
05.2023 - 01.2024
Customer Advocate
Conduent
08.2022 - 05.2023
Deli Bakery Associate
MDBS
08.2021 - 07.2022
HR Administrative Assistant
Express Employment Professionals
06.2021 - 01.2022
Front Desk Supervisor
Hampton Inn By Hilton
08.2020 - 08.2021
CYS Cook
NAF
12.2019 - 06.2021
Recreation Aide
NAF
05.2018 - 12.2019
Customer Support Representative
Advanced Call Center Technologies LLC
04.2017 - 03.2018
Night Stocker
IMAX Corporation
03.2016 - 04.2017
Cook
Irwin Army Community Hospital
05.2013 - 03.2017
Travel Specialist
LAX International Airport
08.2011 - 02.2013
Front Desk Receptionist
Marriott Hotel
08.2010 - 06.2011
High School Diploma -
Nathaniel Narbonne High School
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