Iuliia Brooks
Portland,OR
Summary
Operations Manager focused on successful team building, cost-cutting and operational improvements without impacting quality of products and services. Detail-oriented and reliable with a strong ability to work effectively alone and within a team. Recognized for exceptional organizational skills, proactive approach to problem-solving and independent decision-making skills to positively impact company success.
Overview
12
12
years of professional experience
Work History
Operations Manager
Imtakt USA
01.2021 - Current
- Ensured business operations comply with legal regulations and remained on time.
- Evaluated business's financial well-being by scrutinizing the budget and implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality
- Developed and implemented strategies to maximize customer satisfaction.
- Performed all aspects of human resources, including hiring, training and on-boarding, running payroll, providing staff support and taking care of personnel issues by serving as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Collaborated with the owner of the company to brainstorm and implement business strategies to increase revenue.
Office Manager/Executive Assistant
Imtakt USA
01.2016 - Current
- Delivered exceptional organizational support to the COO and the owner of the company in decision-making processes by conducting research and presenting multiple solutions to foster company's growth.
- Coordinated domestic and international travel and accommodation arrangements for the sales representatives as well as scheduled appointments and office meetings as needed
- Managed bookkeeping for the company, including handling accounts payable/receivable by invoicing the customers, collecting payments and depositing checks, reconciling the books on a monthly basis and running P&L and Balance Sheet reports
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Streamlined office operations, leading to more organized environment by implementing digital filing systems, ensured all office equipment is running efficiently and maintained the office supply inventory to achieve timely and accurate delivery of goods.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Processed the orders and maintained product inventory by communicating with the manufacturer in Kyoto, Japan
Sales Client Service Specialist
Elements Massage
01.2013 - 01.2016
- Scheduled appointments and answered multiple phone lines
- Assured great customer service and maintained constant communication between front desk, therapists and the owner
- Ran monthly reports and corrected the errors
- Performed additional daily front desk operations, including office organization, payment processing and data management
- Assisted in training new employees and in advertising and marketing ideas
Education
B.A. - Business Management
Kherson National Technical University
Kherson, Ukraine01.2010
Skills
- Operations management
- Business administration
- Customer service
- Data analysis
- Organization
- Good communication
- Innovative problem solving
- Decision-making
- Attention to detail
- Multitasking
- Quick learning
Software
- Quickbooks Online
- Gusto
- Apollo.io
- Microsoft Office programs
- Power Point
- MindBody
- Retail Pro version 8
- SpaBiz
- Ability to work with Mac OSX and Windows
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Elementary
Timeline
Operations Manager
Imtakt USA
01.2021 - Current
Office Manager/Executive Assistant
Imtakt USA
01.2016 - Current
Sales Client Service Specialist
Elements Massage
01.2013 - 01.2016
B.A. - Business Management
Kherson National Technical University
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