Iuliia Luchka
Rockaway,NJ
Summary
Friendly and prompt Sales and Customer Service representative with expertise in communication and managing. Great skills using phone, cash register and computer. Strong multitasking,managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Responsible,punctual ,ready to learn and join a new team.
Overview
10
10
years of professional experience
Work History
Counter Helper/cashier
Alfa Deli
10.2014 - 05.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Resolved customer conflicts using expert knowledge of business operations and savvy communication skills.
- Advised guests about available products and services to meet individual needs.
- Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Counter Helper/cashier
Anthony And Sons Bakery
05.2011 - 03.2013
- Advised guests about available products and services to meet individual needs.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Prepared salads and sandwiches for customers.
Real Estate Agent
Arka Real Estate
09.2010 - 05.2011
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Sales Agent/merchandiser
Lvivskij Liquor Factory
06.2008 - 09.2010
- Increased sales, orders and customer satisfaction through personalized servicing by 15%.
- Offered each customer best, personal service to boost sales and customer satisfaction.
- Explained features and advantages of all liquor products or services to promote sales.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Assisted call-in customers with questions and orders.
Education
Bachelor In Law - Business And Law
The School of Business And Law of Lviv
Lviv,Ukraine09.2007
Skills
- Microsoft Office
- Customer Service and Assistance
- Cash Register Operations
- Managing Multiple Tasks
- Product and Service Knowledge
- Hospitality Service
- Food Preparation
- Restaurant Operation
- Managing Orders and Deliveries
- Guest Satisfaction
- Rental management
- Client-oriented
- Database Management
- Appraisal procedures
Languages
Ukrainian
Native or Bilingual
Russian
Full Professional
Spanish
Limited Working
English
Full Professional
Timeline
Counter Helper/cashier
Alfa Deli
10.2014 - 05.2018
Counter Helper/cashier
Anthony And Sons Bakery
05.2011 - 03.2013
Real Estate Agent
Arka Real Estate
09.2010 - 05.2011
Sales Agent/merchandiser
Lvivskij Liquor Factory
06.2008 - 09.2010
Bachelor In Law - Business And Law
The School of Business And Law of Lviv
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