IUTITA MISAILEGALU
Milton,WA
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Kaiser Permanente WA/Group Health
04.2014 - 05.2024
- Perform general patient access and registration duties in EPIC Practice Management
- Answer calls to schedule patient appointments, process referrals, verify demographics and insurance coverage
- Perform general patient account management duties, such as obtaining prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data
- Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors
- Communicate with external government payors and employers, as necessary
- Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services
- Demonstrate strong customer service and communication skills
- Adhere to HIPAA and patient confidentiality requirements
- Act as the patient’s first point of contact with Kaiser Permanente
Operations Support/Customer Service
Charlies Produce
Seattle, WA
09.2012 - 02.2014
- Answer calls to take customer orders for restaurants
- Check voicemail, email, online and fax machines to retrieve customer orders
- Print and organize paperwork for the warehouse operations crew for orders to be filled and shipped
- Create labels, check in paperwork to close out and complete routes before delivery times
- Invoicing routes and putting together all required paperwork for delivery drivers
Customer Service Representative
Charlies Produce
Seattle, WA
01.2002 - 07.2011
- Performed quality communication, customer support and product representation for each customer upon request
- Promptly responded to quality inquiries from members, staff, and clients via phone, email, and fax
- Trained new employees, cross-trained and provided back-up for other customer service representatives when needed
- Create and update order guides for customers on a weekly basis
Warehouse Picker
Charlies Produce
Seattle, WA
04.1999 - 01.2002
- Picked quality produce to fill customer orders
- Maintained picking an average of 100 pieces per hour
- Trained new hire and checked orders to ensure accuracy and good quality
- Able to operate a manual and mechanical pallet jack
Education
GED -
South Seattle Community College
Seattle, WA01-1997
Skills
- Strong organizational skills
- Attention to detail
- Problem Solving
- Multi-Task Oriented
- Energetic work attitude
- Adaptive team player
- Multi-channel communication
- Phone and email etiquette
- MS Excel, Word, Publisher, and PowerPoint
- Bosonova, AS400, Retalix, Power Warehouse
- Epic, DSBS, Outlook, Teams
Timeline
Patient Access Representative
Kaiser Permanente WA/Group Health
04.2014 - 05.2024
Operations Support/Customer Service
Charlies Produce
09.2012 - 02.2014
Customer Service Representative
Charlies Produce
01.2002 - 07.2011
Warehouse Picker
Charlies Produce
04.1999 - 01.2002
GED -
South Seattle Community College
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