Iva Dimitrijević
Belgrade
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Pavleski Law Office
Belgrade, Serbia
02.2022 - Current
- Manage incoming phone calls and emails
- Scheduling law advising through consultation with clients
- Manage complex calendaring (scheduling meetings, scanning posts)
- Distribute cases to lawyers
- Reporting and monitoring of billing
- Making invoices and payroll support
- Overseeing stock office supplies
Office Manager
Law Office Doklestić, Repić & Gajin
Belgrade, Serbia
03.2017 - 02.2022
- Organizing and coordinating office administration
- Handling incoming calls, emails, internal/external communication
- Scheduling meetings, appointments, and court hearings
- Office supplies monitoring and procurement
- Organizing conferences, travels, and expenses
- Managing international travel (hotels, flights, visas, documentation)
- Office supplies ordering, printing, and scanning documents
Slot and Roulette Specialist
Beo Impera d.o.o. - Balkan Bet
Belgrade, Serbia
04.2015 - 10.2016
- Handling cash transactions, quick exchange calculations
- Setting up accounts, issuing comps, coupons, and promotional items
- Managing accounts through computer systems
- Developing new promotions and solutions, including direct mail campaigns
- Resolving customer complaints professionally and efficiently
Team Leader for Telemarketing Representatives
Eco Beauty d.o.o
Belgrade, Serbia
09.2014 - 04.2015
- Supervising, guiding, and motivating the team
- Ensuring high-quality customer service
- Training and development support
- Handling complaints from both staff and customers
- Assisting with promotional events
- Managing financial responsibilities
Merchandise Import Coordinator
Link Netherland
Belgrade, Serbia
03.2013 - 07.2014
- Ensuring timely arrival of business commodities and goods
- Working on commodity configuration and marketing
- Determining conveyance prices and assessing business goods
- Evaluating import transport methods and managing invoices
- Running and processing import documents
- Administering cargo consignments
Customer Service
IDEA – Super kartica
Belgrade, Serbia
01.2011 - 01.2013
- Pružanje informacija
- Proizvodima i uslugama
- Rešavanje problema sa proizvodima i uslugama
- Preporučivanje potencijalnih proizvoda ili usluga na osnovu analize potreba kupaca
- Priprema izveštaja
- Uslugama i analize podataka kupaca
- Doprinos timskom radu i postizanje rezultata
- Ključne veštine: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Public Relations Specialist
Agency PRA
Belgrade, Serbia
01.2005 - 01.2011
- Pisanje saopštenja za javnost i priprema informacija za medije
- Odgovaranje na zahteve medija i predstavljanje događaja na TV-u i radiju
- Pomoć klijentima u komunikaciji sa javnošću i održavanje korporativnog imidža
- Pisanje govora i organizacija intervjua za rukovodstvo organizacije
- Organizacija i vođenje konferencija za štampu
Host of the Show and Part-time Assistant
Marketing Agency Nova
Belgrade, Serbia
01.2005 - 01.2008
- Vođenje i asistencija na događajima kao što su:
- MILKA Castle ring
- Children’s Fair
- ERSTE Bank
Journalist
Radio Television Serbia – 3K (Third Channel)
Belgrade, Serbia
01.2000 - 01.2004
- Rad kao novinar, reporter i voditelj vesti
- Rad na programima:
- Mozaik
- Dodatno Ubrzanje
- Zoom
- Muzičke Vesti
- Najtraženiji
- Letnja Šema (MTSproduction)
- Muzička Mašina
Education
Project Management - Project, program and strategic management, Organization, Communication, Business plan, Entrepreneurship
Project Management College
01.2014
MS Office - MS Office, Microsoft Word, Excel, PowerPoint, Open Office
Computer School "F1"
01.2012
Business School of Public Relations
01.2010
Gymnasium - General knowledge of social and natural sciences and languages
Gymnasium "Sveti Sava"
01.2000
Skills
- MS Office
- Open Office
- Adobe Photoshop
- MS Project
- Primavera
- Driving license Category B
- Good communication skills
- Negotiation skills
- Excellent customer care skills
- Team worker
- Ability to learn new and difficult tasks
- Good organization skills
- Planning skills
- Management skills
Personal Information
Date of Birth: 05/12/81
Timeline
Administrative Assistant
Pavleski Law Office
02.2022 - Current
Office Manager
Law Office Doklestić, Repić & Gajin
03.2017 - 02.2022
Slot and Roulette Specialist
Beo Impera d.o.o. - Balkan Bet
04.2015 - 10.2016
Team Leader for Telemarketing Representatives
Eco Beauty d.o.o
09.2014 - 04.2015
Merchandise Import Coordinator
Link Netherland
03.2013 - 07.2014
Customer Service
IDEA – Super kartica
01.2011 - 01.2013
Public Relations Specialist
Agency PRA
01.2005 - 01.2011
Host of the Show and Part-time Assistant
Marketing Agency Nova
01.2005 - 01.2008
Journalist
Radio Television Serbia – 3K (Third Channel)
01.2000 - 01.2004
MS Office - MS Office, Microsoft Word, Excel, PowerPoint, Open Office
Computer School "F1"
Business School of Public Relations
Gymnasium - General knowledge of social and natural sciences and languages
Gymnasium "Sveti Sava"
Project Management - Project, program and strategic management, Organization, Communication, Business plan, Entrepreneurship
Project Management College