Iva Maiava
Olympia,WA
Summary
Highly motivated and detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to handle multiple tasks efficiently and effectively in fast-paced environments. Known for taking a proactive approach to identifying and addressing potential issues, while also prioritizing process optimization and supporting team objectives. Dependable and well-organized candidate with a positive attitude and proven success in managing multiple priorities. Willingness to take on additional responsibilities in order to achieve team goals. Dynamic professional with a strong background in customer service at excelling in problem-solving and teamwork. Proven ability to effectively manage high-volume tasks while maintaining a keen attention to detail. Recognized for consistently improving operational efficiency and fostering positive relationships, resulting in seamless experiences for both clients and team members.
Overview
7
7
years of professional experience
Work History
Redners Warehouse Markets
Cashier Customer Service
Philadelphia, PA
08.2024 - 12.2024
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Receptionist
Chuze Fitness
El Paso, TX
04.2023 - 03.2024
- Provided exceptional customer service, addressing member inquiries and resolving issues promptly.
- Maintained accurate records of member accounts, transactions, and facility usage.
- Conducted regular inventory checks of supplies, ensuring adequate stock levels for operational needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
92Y Unit Supply Specialist
United States Army
El Paso Tx
07.2017 - 12.2019
- Managed inventory control processes to ensure accurate stock levels and availability of supplies.
- Coordinated supply requests and distribution for unit operations, enhancing logistical efficiency.
- Implemented improvements in procurement processes, reducing turnaround time for essential materials.
- Analyzed supply chain data to identify trends, driving strategic decisions for resource allocation.
- Analyzed and applied benchmarking, cost, and value chain analysis and supply chain analysis.
- Ensured proper equipment allocation during mobilizations, adhering strictly to authorization lists and guidelines.
- Maintained a high level of customer service while addressing questions or concerns from unit members regarding supply requests or issues.
Education
Associate of Science - Criminal Justice
Vista College
El Paso, TX07.2021
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Time management
Multitasking
Calm under pressure
Patient
Integrity
Languages
Samoan
Native or Bilingual
Timeline
Redners Warehouse Markets
Cashier Customer Service
08.2024 - 12.2024
Front Desk Receptionist
Chuze Fitness
04.2023 - 03.2024
92Y Unit Supply Specialist
United States Army
07.2017 - 12.2019
Associate of Science - Criminal Justice
Vista College