Iva Milosavljevic
Wien
Overview
9
9
years of professional experience
Work History
Digital Channels & Conversational AI Support
Raiffeisen Bank International
08.2024 - Current
- Assisted Product Owners with operational and project-related tasks to support agile workflows
- Supported the Digital Channels & Conversational AI team in daily operations, contributing to the development and optimization of customer-facing digital solutions
- Conducted internal and external research on a range of strategic and technical topics
- Visualized and prepared datasets using Excel to support business analysis and reporting
- Maintained ITPF documentation to ensure consistency and clarity in IT architecture and business process alignment
- Supported organization and coordination of meetings and department-wide events
- Gained exposure to conversational AI solutions and omnichannel digital strategy
- Gained hands-on experience with IT-driven process optimization, low-code automation tools, and digital platform ecosystems
- Creating visual representations of basic workflows and process logic to support documentation and development
Internship Student
St. Stephan Capital Partners
06.2021 - 01.2022
- Manage databases and input information, data, and records: Setup excel files with investment information for future projects
- Research on specific project topics and gather the important result documentation
- Translating and changing contracts Perform clerical duties, take memos, maintain files, and organize documents; photocopy, fax, etc
- As needed, run general company related errands
Supply Chain Manager
University of Vienna
10.2021 - 12.2021
- Managed 'The Fresh Connection' project to optimize ROI for a juice company.
- Analyzed and adjusted factors using Excel.
- Collaborated with SCM, Purchasing, Operations, and Sales for decision-making.
- Emphasized teamwork for company-wide benefit.
Internship student
Erste Bank a.d.
05.2018 - 06.2018
- Improved financial analysis, risk assessment, and compliance
- procedures Cash transactions
- Account management
- Electronic banking
- Client relationship management
- Advisory and promotion (Net Banking)
- Loan approvals
Promoter/Concierge
Club-Hub Ibiza
06.2016 - 09.2016
- Proficient in securing and managing bookings for high-profile events and meetings..
- Provide personalized assistance tailored to individual needs with a focus on efficiency and attention to detail.
- Strategic development and execution of marketing initiatives to amplify event/product visibility
Education
Master of Science - Business Administration - Smart Production/Supply Chain Management and Business Informatics
University of Vienna
Bachelor of Science - Business Administration - Production und Logistics
University of Vienna
Skills
Microsoft Office - Proficient, especially in:
Microsoft Excel - Proficient for data analysis and financial modeling (Excel Solver,)
Xpress - Experience in mathematical optimization and modeling (Linear Programming in Mosel)
Adonis, Camunda - Basic knowledge of Business Process Management
SQL - Familiar with SQL for data manipulation and analysis
Python (Spyder, Idle, PyCharm) - Familiar with data visualization and machine learning projects Experienced in data analysis, scripting, and automation with Python
SAP - Familiar with SAP ERP for system navigation and basic reporting - basic knowledge of SAP modules like SAP MM/SD/PP
JIRA - Familiar with basic project tracking, task management, and agile board navigation
Languages
Hungarian, Serbian
First languages
English
Proficient
C2
German
Advanced
C1
Spanish
Beginner
A1
Conferences and Seminars
- European Parliament - Strasbourg, France, Topic: "Brexit and its impact on the EU economy"
- OECD - Paris, France ,Topic: "OECD and contemporary international economic relations"
- EURONEXT - Lisbon, Portugal, Topic: "Euronext - genesis, range and prospects"
- Catalan Government - Barcelona, Spain, Topic: "Catalonia within Spain's borders"
Timeline
Digital Channels & Conversational AI Support
Raiffeisen Bank International
08.2024 - Current
Supply Chain Manager
University of Vienna
10.2021 - 12.2021
Internship Student
St. Stephan Capital Partners
06.2021 - 01.2022
Internship student
Erste Bank a.d.
05.2018 - 06.2018
Promoter/Concierge
Club-Hub Ibiza
06.2016 - 09.2016
Bachelor of Science - Business Administration - Production und Logistics
University of Vienna
Master of Science - Business Administration - Smart Production/Supply Chain Management and Business Informatics
University of Vienna
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