Iva Tare
Canton,MI
Summary
Seasoned General Manager with a proven track record at Prospect Airport Services, showcasing exceptional leadership and organizational skills. Elevated team performance through strategic coaching, resulting in enhanced productivity and profitability. Expert in problem-solving and communication, adept at fostering strong business partnerships and identifying growth opportunities. Achieved significant reductions in liabilities by prioritizing a safe work environment. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture. Committed to improving customer satisfaction driving positive outcomes for over 10+ years.
Overview
12
12
years of professional experience
Work History
General Manager
Prospect Airport Services
10.2021 - 02.2025
- Recruiting new staff.
- Overseeing 200+ employees.
- Handling two large operations: cabin cleaning/search and wheelchair.
- Increase the management team's effectiveness by selecting, coaching, and disciplining managers.
- Identifying new possible business opportunities
- Added four new cabin cleaning/search contracts to the business. Resulting in success.
- Communicating and maintaining good relationships with business partners.
- Reducing liabilities and workers' compensation cases by ensuring a safe work environment. Reduced by 20%.
- Analyze past and current performances, and recommend objectives to improve performance, productivity, and profitability. Improved profit by 36%.
- Manage and motivate team members through positive and respectful leadership, and recognize them for a job well done.
- Leading by example.
- Extensive problem-solving.
- Establish goals and objectives, and constantly measure the performance of the station, ensuring goals are met.
- Coordinate with business partners, providing feedback, research, and responses for complaints and compliments.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
Prospect Airport Services
08.2019 - 10.2021
- Monitoring productivity.
- Organizing and keeping record of paperwork.
- Monitoring overall station complaints.
- Scheduling and conducting job interviews.
- Identifying the busy days and hours, and providing staffing accordingly.
- Ensuring the operation is meeting the company's and client's objectives.
- Setting monthly goals and motivating Operations Managers to meet them.
- Monitoring and ensuring that proper working equipment is always available for employees.
Trainer/Auditor
Prospect Airport Services
08.2018 - 08.2019
- Responsible for training all new hires by providing a detailed presentation for specific positions handling disabled passengers, baggage service office, baggage handling, wheelchair service, dispatch, greeter, lead, and supervisor positions.
- Training and motivating employees daily.
- Daily auditing of employees by enforcing company policy and ensuring that employees follow the rules and are professional at all times, taking corrective actions when needed.
- Continuously making sure that passengers are assisted in a timely manner.
- Providing great customer service to airline representatives and passengers.
- Ensuring all passengers are satisfied with the service they received.
- Typing and submitting incident/accident reports when needed.
- Organizing and keeping record of paperwork.
Pharmacy Technician Manager
Kroger
09.2016 - 08.2018
- Complying with state and federal laws, ensuring all employees are updated on training and active licenses.
- Checking pharmaceutical stock to assess inventory levels: placing orders, removing outdated drugs.
- Reviewing medication orders and prescriptions, organizing medications for dispensing, preparing labels, calculating quantities, and preparing intravenous solutions.
- Auditing employees' work.
- Auditing medications.
- Weekly schedules for 15 employees.
- Maintaining relationships with patients and with physicians.
- Maintaining current notes and paperwork related to the patients' drug therapy and pharmacy care plan.
- Advertising the pharmacy.
- Meeting monthly goals.
Pharmacy Technician
Kroger
08.2013 - 09.2016
- Answering patients' questions and troubleshooting medication issues.
- Processing and filling prescriptions.
- Advocating for patients' compliance with medication guidelines.
- Reporting drugs' adverse reactions.
- Maintaining relationships with physicians.
- Answering phone calls.
Education
Associates - Business
Schoolcraft College
Skills
- Organizational skills
- Problem solving
- Leadership
- Communication
- Mathematical proficiency
- Team player
- Efficient multi-tasker
- Audit planning
- Relationship building
- Administrative
- Leadership and team building
- New hire training
- Team collaboration
- Prescription processing
- Confidentiality and HIPAA
- Planning and coordination
Hobbies and Interests
- Travel
- Photography
- Music
- History
Computer Programs
- Microsoft Office (Word, Excel, PowerPoint)
- AvTech
- ETS (Employees Schedule System)
- Blue force (EPAY SYSTEM)
- Synerion (EPAY SYSTEM)
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
General Manager
Prospect Airport Services
10.2021 - 02.2025
Assistant General Manager
Prospect Airport Services
08.2019 - 10.2021
Trainer/Auditor
Prospect Airport Services
08.2018 - 08.2019
Pharmacy Technician Manager
Kroger
09.2016 - 08.2018
Pharmacy Technician
Kroger
08.2013 - 09.2016
Associates - Business
Schoolcraft College
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