Iva Tsoneva

Sol Systems – Aggregation Team

• Spearheaded the onboarding and registration process for new solar customers, ensuring accurate and timely enrollment into SREC and PA Alternative Energy Portfolio programs, resulting in the successful registration of hundreds of clients and a significant increase in company revenue.
• Served as a key liaison between clients and internal departments (trading and operations), delivering clear, strategic communication to streamline project execution and optimize customer satisfaction.
• Reviewed and approved critical client documentation to ensure regulatory compliance and data integrity, reducing processing errors and enhancing operational efficiency.
• Led cross-functional initiatives with trading and operations teams to launch and manage new customer-focused projects, improving service delivery and contributing to portfolio growth.
• Provided proactive account management and client support, resolving complex inquiries with a problem-solving mindset and maintaining strong, long-term client relationships.
• Demonstrated leadership within the aggregation team by mentoring junior staff, identifying process improvements, and advocating for scalable solutions to enhance customer experience.
• Managed and expanded the company’s presence in the PA Alternative Energy Portfolio program, successfully driving new business and strengthening compliance for solar system owners.
• Collaborated with state agencies and internal stakeholders to identify opportunities for process automation and client outreach strategies, supporting strategic revenue growth across residential and commercial accounts.

Plan, coordinate, and execute private dining experiences, weddings, corporate events, and farm-hosted community events in alignment with the restaurant’s sustainable and seasonal ethos.

Serve as the primary point of contact for event clients, from initial inquiry through post-event follow-up, ensuring a seamless and personalized experience.

Develop and maintain an organized booking system, event calendar, and budget tracking to ensure operational efficiency and accurate reporting.

George Mason University – Sustainability in Action Course

• Supported sustainable food production by assisting in the daily maintenance of hydroponic and soil-based growing systems in an on-campus greenhouse.
• Demonstrated commitment to environmental stewardship and teamwork in a collaborative, educational environment.
• Gained hands-on experience in urban agriculture, greenhouse operations, and food justice as part of an academic service-learning program.

• Assisted with environmental education programs by supporting nature-based learning activities for children and community visitors.
• Supported sustainability outreach by engaging with the public on topics such as conservation, climate awareness, and habitat protection.
• Promoted environmental stewardship by encouraging community involvement and sustainable practices during center events and programs.