Ivallee Soulliere
Warren,MI
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Warren, MI
12.2025 - Current
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Operated kitchen equipment efficiently to prepare food items according to quality standards.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Trained new crew members on operational procedures and best practices for efficiency.
Package Handler
FedEx
Warren, MI
09.2025 - 12.2025
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
High End Finishing
Materialise HQ
Leuven Belgium
01.2025 - 08.2025
- Working with several different materials on a day to day basis
- Sanding
- Sandblasting
- High attention to quality and detail
- Learned and adapted quickly to new technology and software applications.
- Ensuring the correct data entry, from color, finish, weight, etc.
Shift Manager
Burger King
Chesterfield, MI
04.2021 - 11.2023
- Training store: Trained General Managers, RAM's, and Shift Managers
- Trained and mentored new employees to maximize team performance.
- Opening shift management, set up the front and back of house, and did the morning food preparations
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
Key Manager
Smoothie King
Chesterfield, MI
01.2021 - 04.2021
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
Crew Member
Burger King
Saint Clair, MI
02.2020 - 12.2020
- Delivered exceptional customer service by efficiently taking and processing orders.
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
Crew Member
Tim Hortons
Saint Clair, MI
05.2019 - 01.2020
- Brewed coffee and tea and changed out drink station syrups.
- Prepared high-quality beverages while adhering to standardized recipes and presentation guidelines.
Education
GED -
GED
Warren, MISkills
- Material handling
- Quality Assurance
- Data entry
- Food Running
- Food-Grade Sanitizers
- Line Efficiency
- Station Preparation
- Accurate Money Handling
- Trained General Managers for other locations
- Hospitality Management
- Temperature Monitoring
- Dropping Safe Cash
- High-Volume Environments
- Cash Drawer Balancing
- Labor Tracking
Certification
- Serve Safe Certified, GPS Hospitality - 2021
Timeline
Crew Member
McDonald's
12.2025 - Current
Package Handler
FedEx
09.2025 - 12.2025
High End Finishing
Materialise HQ
01.2025 - 08.2025
Shift Manager
Burger King
04.2021 - 11.2023
Key Manager
Smoothie King
01.2021 - 04.2021
Crew Member
Burger King
02.2020 - 12.2020
Crew Member
Tim Hortons
05.2019 - 01.2020
GED -
GED