Ivalyn Barboza
Desert Hot Springs,CA
Summary
Driven professional with extensive experience in client support and security operations. Excelled in condition monitoring and administrative support, enhancing client well-being and security efficiency. Proficiency in Microsoft Office and exceptional time management, achieving significant improvements in client satisfaction and operational effectiveness.
Overview
6
6
years of professional experience
Work History
In Home Caregiver
Phyliss Faire
06.2024 - Current
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Security Guard/Security Dispatcher
Securitas Security Services USA
11.2022 - 05.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Seasonal Customer Assistance
Desert Hematology-Oncology
03.2021 - 08.2021
- Communicated with customer to understand needs and concerns.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Implemented and developed customer service training processes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly areas by wiping down surfaces and keeping office areas neat and organized.
Cashier
Smart And Final
11.2018 - 11.2020
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Worked with floor team and managers to meet wide range of customer needs.
- Resolved escalated customer disputes with special actions such as discounts.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA05.2017
Skills
- Client documentation
- Condition monitoring
- Administrative Support
- Time Management
- Security operations experience
- Surveillance skills
- Security Dispatch
- Microsoft Word
- MS Office
- Clerical Support
- Office equipment operations
- Cash Register Operation
- Customer Assistance
- Point of Sale proficiency
- Cash handling and management
- ID Verification
Timeline
In Home Caregiver
Phyliss Faire
06.2024 - Current
Security Guard/Security Dispatcher
Securitas Security Services USA
11.2022 - 05.2023
Seasonal Customer Assistance
Desert Hematology-Oncology
03.2021 - 08.2021
Cashier
Smart And Final
11.2018 - 11.2020
High School Diploma -
Desert Hot Springs High School
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