Ivalyn Williams
Guyton,GA
Summary
Outgoing and friendly customer service representative with 7-8 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor. Maintain a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions. Proven track record of multitasking, attentiveness and courtesy Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute.
Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Stay at Home Mom
Kids (lol)
Guyton, Georgia
03.2024 - Current
- Oral and Written Communication Skills.
- Time Management.
- Multitasking
- Budgeting
- Took time off because my son is Autistic and was born with a condition called hydrocephalus. For the past 4 years, I've been taking him to all his doctors, specialists, therapies, and classes.
- Managed household finances, including bill payments and budget tracking, while maintaining everybody's schedule and quality of life.
- Problem Solving and Organization.
Instacart Shopper
Instacart
Guyton, GA
12.2020 - Current
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Verified product quality and quantity against customer orders.
- Processed payments accurately and efficiently.
- Scanned products using hand-held scanners.
- Provided exceptional customer service throughout the shopping experience.
- Sorted merchandise according to type and size for easy retrieval during order fulfillment process.
- Resolved customer complaints quickly and professionally.
- Informed customers about specials, new products or promotions available in store.
- Ensured accuracy of orders by double checking contents before bagging each item.
- Followed all safety protocols while handling food items such as raw meats, produce and dairy products.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- For this year so far, I am a Diamond Cart and have a score of 4.9.
Baggage Handler/Ramp Agent
Delta Airlines
Atlanta, Georgia
09.2019 - 07.2022
- Marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, deicing and other duties as assigned
- Transfer cargo (including luggage) to other gates, other airlines and to passengers
- Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks
- Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material; continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material
- Service aircraft as needed (e.g
- Aircraft lavatories, potable water, window wash, deicing and commissary items)
- Assist in ramp set up and storage of equipment and baggage
- Constantly communicate with flight crew personnel and other ground personnel
- Other duties as assigned by supervisor and manager
- Perform FOD (foreign object debris) checks prior to arrival and before departure
- Operate equipment such baggage loader belts, diesel pushback tractors and small baggage cart tugs
- Follow the procedures of the taxi way's, airport codes/regulations as well as TSA's guidelines
- Operate belt loaders, high loaders, tugs, GPU, lavatories, marshaling aircraft, etc
Cashier and Customer Service
Lanier Parking
Atlanta, Georgia
08.2017 - 08.2019
- Demonstrated excellent customer service skills and techniques in assisting customers
- Provided customer service to all incoming guest as well as address any comments, questions or concerns in which they had
- Started off as a Bus Greeter but got moved up in position in about 6 months because of my outstanding customer service
- Provide top class customer service to clients who go in and out of parking, collect cash and supply tickets
- Maintained accurate records of all exchanges, transactions and reconciliations
- Facilitated accurate cash transactions in high volume, fast-paced environment, providing friendly customer service
Unarmed Security Guard
All n 1 Security Services
Atlanta, Georgia
04.2017 - 09.2017
- Supervised all vehicular movement and parking at security gate
- Prepared and maintained logs on computer for all entry and exit of customers, residents and employees for future references
- Responsible for securing the assigned areas and maintaining a safe environment
- Conducted foot patrols and routine perimeter checks
- Observed and reported any unusual sightings or misdeeds
- Assist customers on queries about the location of their cars
- Directed customers around the parking garage and answered any inquiry
Sandwich Artist and Cashier
Subway
Atlanta, Georgia
06.2015 - 11.2016
- Focus on displaying an enthusiastic attitude, excellent customer service skills, communication and interpersonal abilities while encouraging a team atmosphere
- Establish long lasting customer relations and operate POS register swiftly and accurately
- Prep food, consistent communication with customers, dealing with inventory and putting away and organizing truck deliveries
- Prepare the vegetables, bread, and sauces for the day while making sales and maximizing orders
- Operate and maintain cleaning equipment and tools, including the dishwasher and hand wash stations
- Prepared meals specifically to customer's order providing excellent customer service
- Performed duties adhering to all quality standards, formulas and procedures as outlined in the SUBWAY Operations Manual
- Greeted every customer, prepared food, maintained food safety and sanitation standards, provided exceptional customer service and served customers
- Provide customer service Demonstrate a complete understanding of menu items
Cabin Cleaning Agent
Airserv/ABM Industries
Atlanta, Georgia
10.2015 - 02.2016
- Cabin Cleaner job duties are using cleaning solutions, sanitizing restrooms, cleaning and organizing carpets, removing trash, and operating cleaning machines
- Conducted walk around inspections to make sure the safety of the flight crews and passengers was secure
- Cleaned aircraft galleys, bathrooms, cockpits, passenger seats and vacuumed interior floors
- Communicated with staff to address questions and concerns
- Cleaned up to eleven cabins daily including making beds, cleaning bathrooms, sweeping, mopping, laundry
- Stock aircraft cabin interiors for flights with equipment and supplies
- Sanitize inside planes and restock necessary items, meet cleaning deadline timeframe for each plane's next departure
- Recover lost items to supervisors for recovery by passengers
Crew Member and Cashier
Chick-fil-A
Atlanta, Georgia
09.2014 - 12.2014
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Provided customer service and was involved in training new team members
- Operated POS cash register and counted the money in cash drawers to ensure accuracy
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Uphold the highest standards of cleanliness and staff conduct
Crew Member and Cashier
Bo Jangles Famous Chicken
Conyers, Georgia
01.2013 - 12.2013
- Maintained a clean and safe work environment
- Operated POS cash register, handling an average of 130 transactions daily, and counted the money in cash drawers to ensure accuracy
- Assisted in the training of any new cashiers
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Managed a cash register with an average of $890 in sales each day
Education
High Diploma -
Heritage High School
Conyers, Georgia05.2013
Skills
- Customer service
- Food service
- Communication skills
- Restaurant experience
- Time management
- Safety Procedures
- Heavy Equipment
- Unload Aircraft
- Hazardous Materials
- Conveyor Belts
- Ramp Operations
- Baggage Service
- Unload Cargo
- Customer Questions
- Greeting Customers
- Positive Attitude
- High Volume
- Food Preparation
- Bill Payments
- Credit Card
- Large Amounts
- POS
- Problem Resolution
- Task Prioritization
- First Aid/CPR
- Dependable and Responsible
- Written Communication
- Scheduling expertise
- Efficiency Improvement
- Deadline Management
- Safety Requirements
- Social Perceptiveness
- Networking
- Excellent Communication
- Verbal Communication
- Organizational Skills
- Flexible and Adaptable
- Decision-Making
- Calm Under Pressure
Timeline
Stay at Home Mom
Kids (lol)
03.2024 - Current
Instacart Shopper
Instacart
12.2020 - Current
Baggage Handler/Ramp Agent
Delta Airlines
09.2019 - 07.2022
Cashier and Customer Service
Lanier Parking
08.2017 - 08.2019
Unarmed Security Guard
All n 1 Security Services
04.2017 - 09.2017
Cabin Cleaning Agent
Airserv/ABM Industries
10.2015 - 02.2016
Sandwich Artist and Cashier
Subway
06.2015 - 11.2016
Crew Member and Cashier
Chick-fil-A
09.2014 - 12.2014
Crew Member and Cashier
Bo Jangles Famous Chicken
01.2013 - 12.2013
High Diploma -
Heritage High School
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