Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server
Ivan Alcala

Ivan Alcala

San Diego,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Skillkuts Barbershop. Excelled in operations management and verbal communication, achieving high levels of employee engagement and customer retention. Skilled in strategic planning and problem-solving, significantly improving service delivery and team agility.

Overview

22
22
years of professional experience

Work History

Manager

Skillkuts Barbershop
03.2018 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Server Assistant

El Dorado Seafood
07.2004 - 09.2026
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Barber

Kings Barbershop
07.2012 - 10.2014
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Supervisor

MSC Janitorial Services
11.2007 - 07.2012
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Barber -

California Barber And Beauty College
San Diego, CA
05.2006

Skills

  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Team Leadership
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Sales Techniques

Languages

Spanish
Native or Bilingual

Timeline

Manager

Skillkuts Barbershop
03.2018 - Current

Barber

Kings Barbershop
07.2012 - 10.2014

Supervisor

MSC Janitorial Services
11.2007 - 07.2012

Server Assistant

El Dorado Seafood
07.2004 - 09.2026

Barber -

California Barber And Beauty College

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Ivan Alcala