Ivan Aldaco Vega
Navojoa,Sonora
Summary
Organized professional with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence.
Overview
7
7
years of professional experience
Work History
Server Manager
DePasquale Ventures
Boston, MA
03.2023 - 09.2024
- Delivering professional customer service to our guests.
- Providing a quality daily training for all our front staff.
- Taking care of meetings where we implant and develop professional language and new skills to our servers.
- Developed policies, procedures, and standards for server management and maintenance.
- Managed server deployments and configurations, including hardware and software upgrades.
Server
DePasquale Ventures
Boston, MA
01.2022 - 12.2022
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
Busser
DePasquale Ventures
Boston, MA
01.2021 - 12.2021
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Greeted customers and answered questions about menu items.
- Provided quick and efficient clearing of tables between courses.
- Bussed and reset tables in an orderly fashion.
Customer Service Representative
Intugo
Hermosillo, Sonora
01.2020 - 12.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Teleperformance
Hermosillo, Sonora
01.2018 - 12.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Staff Member
La Quinta Racquet Club
Navojoa, Sonora
05.2017 - 08.2017
- Assisted with the development and implementation of staff policies and procedures.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Collaborated with other departments to ensure efficient workflow processes.
- Participating during three summer terms.
Education
BBA - International Business
Universidad De Sonora
Hermosillo, Sonora05-2025
Skills
- Restaurant operations
- Events coordination
- Microsoft Office skills
- Problem solving
- Relationship-building
- Team-Worker
- Active Listener
- Communication
- Build team group skills
- Empathy
Affiliations
- Sports
- Reading
- Learning
Accomplishments
- Tennis tournaments
- College honors
Timeline
Server Manager
DePasquale Ventures
03.2023 - 09.2024
Server
DePasquale Ventures
01.2022 - 12.2022
Busser
DePasquale Ventures
01.2021 - 12.2021
Customer Service Representative
Intugo
01.2020 - 12.2020
Customer Service Representative
Teleperformance
01.2018 - 12.2019
Staff Member
La Quinta Racquet Club
05.2017 - 08.2017
BBA - International Business
Universidad De Sonora
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