Ivan Almazo

Other position held: Behavioral Health Patient Coordinator

• Oversee daily operations of the department, ensuring a smooth workflow and adequate timely completion of tasks.
• Helped organize and conduct new workflows to increase tasks productivity in areas such as scheduling (maintaining a scheduling rate of 85% or more), proper referral follow-up's, and maintain an effective patient care.
• Answered incoming calls, scheduled appointments for over 20+ therapist and our contracted psychologist, help send and follow-up on forms needed to be signed and acknowledged, provide proper follow-up's to all referrals, and help filter any referrals and authorizations we received through fax for our Behavioral Health, Enhanced Care Management , and Community Support.
• Conducted patient assessments, provided by the Department of Healthcare Service, to ensure telehealth services were the appropriate level of care for each patient seeking service.
• Verified patient insurance eligibility monthly via provider portals like Medical, Avility, Avility RCM, etc. and entered updated insurance information into our EMR systems.
• Helped reduce our waitlist from 300+ referrals to less than 100 referrals and maintained a steady workflow to meet agency expectations .
• Upheld HIPAA confidentiality requirements and followed document protocols such as Records of Information forms, Custody forms, and Affidavits to safeguard confidentiality and only disclose authorized information to the correct party.
• Collaborated closely with our billing department to oversee and resolve any discrepancies or issues related to patient accounts in order to reduce any claim errors or delays.
• Assigned as primary point of contact to our Enhanced Care Management department to ensure their members get scheduled adequately and help reduce any scheduling errors and patient dissatisfaction
• Monitored scheduling and caseload workflows in order to improve employee time management, increase productivity, and maintain proper organizational skills to help maintain and increase patient satisfaction.
• Collaborated with new partners and help establish workflows to maintain and produce a smooth and efficient workflow between agencies
• Trained new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.

Other positions held: Mammogram Coordinator, Call Center Representative, and Internal Medicine Receptionist

• Scheduled and checked in patients for their Mammogram, Ultrasound, and walk in X-rays
• Provided thorough directions to patients needing to fast, arrive with full bladders, or avoid any multi-vitamins prior to testing
• Followed HIPAA regulations with each patient to ensure proper information gets shared with the correct and authorized party.
• Maintained patient demographics and insurance information updated and help collect co-payments as well as deductibles when needed.
• Verified patient insurance monthly and daily through provider portals or calls with every scheduled appointment and walk in.
• Practiced proper documentation when handling patients charts.
• Received and managed over 80 calls a day while helping team check in patients.
• Initiated authorizations with patients using PPO plans for exams like Echocardiograms when needed to.
• Obtained and reviewed significant findings from our reading Radiologist, using OpalRad, to help refer patients to the proper care needed and ensure their readings meet state requirements.
• Connected our Radiologist to patients PCP or floating urgent care provider when venous doppler's had a positive finding.
• Requested prior mammogram images and reports from different facilities and help upload to RadConnect for our Radiologist to compare for an accurate read.
• Reviewed and processed Medical Record forms before sharing images through our EMR's or mail.
• Provided proper follow ups to referrals received by Fax and help schedule appointments as needed.

Other positions held: Cashier

• Provided excellent customer service and pleasant shopping experience to retail customers and contractors by listening to their needs and recommending optimal products for their projects.
• Maintained great organizational and cleaning skills to make products visually appealing and help increase sales within the department.
• Assisted with carpet and metal/faux blind cuts when needed to.
• Maintained product knowledge to share with customers when suggesting material for their projects.
• Followed up with customers to ensure satisfaction and resolve any questions that arise.
• Assisted customers with choosing the correct flooring type for their project weather it be tile, vinyl, or laminate.
• Assisted cashiers when needed to and maintained efficient cash register operations to ensure customer satisfaction.
• Engage customers to apply for our store credits while explaining the benefits of having one.