Ivan Alvarado

Work with multiple stakeholders to onboard a customer both internally and externally.

Lead monthly meeting with sales team/internal stakeholders by coordinating across multiple departments to gather training material and content.

Reduced the onboarding time last quarter by 4 days through enhancing Formsite processes and internal communication methods.

Work closely with internal teams, external clients, and service providers to ensure alignment of end-to-end processes and deliver a positive customer experience.

Actively participate in cross-functional projects, providing insights and recommendations for continuous improvement based on customer requirements and process evaluations.

Shared strategic recommendations and industry knowledge with cross-functional teams and stakeholders to support informed decision-making and project success.

Collaborate with field and sales leadership to address and resolve strategic and sensitive customer issues, providing effective solutions that balance customer needs with business objectives.

Analyzed and processed all sales programs with complete accuracy to ensure it met company guidelines and regulations.

Effectively onboarded over $1.5 million worth of product revenue every quarter using CRM system.

Achieved departmental accuracy standards in relation to all data entered into the client management system to verify eligibility and cost information needs and forecast volume.

Crafted training documentation and brainstormed innovative ideas to provide efficiency in order processing workflows and improve business relationships.

Collaborated cross-functionally in order to reduce errors and enhance the resolution of order delays and the account creation process.

Successfully achieved a 99.4% error free rate in data entry and email design template reviews during a 1 year tenure at TEGNA Marketing Solutions.

Helped increase client and vendor retention by 15% by refining client onboarding processes.