Ivan Arellano
Blue Island,IL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
Work History
Supervisor
UPS
09.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Front Office Manager
Index Environmental Services
09.2014 - Current
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Dwight D Eisenhower
Blue Island05.2008
Skills
- Monthly Inventory
- Negotiation and Conflict Resolution
- Consulting Supervisors
- Policy Enforcement
- Resolving Complaints
- Training and Development
- Morale Improvements
- Scheduling and Coordinating
- Upgrading Systems
- Leadership
- Safe Work Methods
- Staff Discipline
- Job Assignments
- Supervising Employees
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
UPS
09.2022 - Current
Front Office Manager
Index Environmental Services
09.2014 - Current
High School Diploma -
Dwight D Eisenhower
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