Ivan Ayon
Benton City,WA
Summary
Energetic and motivated professional with several years of experience and record of success in business. Great history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Strong leader with good planning and organizational skills.
Overview
7
7
years of professional experience
Work History
Finance Manager
NCW AUTO GROUP
Kennewick, WA
11.2021 - Current
- Approved and qualified applications for financing, closed sales contracts, and cross-sold insurance products while complying with state laws.
- Offered Customers warranties and other available services that we offered with incentive and reason.
- Created and maintained a good relationship with banks, representatives, and other financial institutions.
- Manage a sales staff in order to meet our goals, and also encourage them to occupy themselves with tasks when it is not busy.
- Analyzed competitors and market trends to facilitate business growth.
- Maintained accounts payable and receivable records ensuring timely payments are made.
- Maintained relationships with existing customers to encourage repeat business.
- Conducted regular training sessions for staff on customer service, sales techniques, and product knowledge.
- Resolved customer complaints promptly and professionally.
- Coached, developed and motivated team to achieve revenue goals.
General Manager
Buckle
East Wenatchee, WA
08.2017 - 10.2021
- Trained employees on duties, policies, and procedures.
- Recruited, interviewed, and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, trained, and empowered employees to achieve key performance indicators.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Chiawana High School
Pasco, WA06.2015
Some College (No Degree) - Sales and Marketing Education
Columbia Basin College
Pasco, WASkills
- Business Forecasting
- Financial Management
- Credit analysis
- Staff Training
- Coaching and training
- Customer Satisfaction
- Verbal and written communication
- Lender relationships
- Customer relationship development
- Product Knowledge
- Scheduling
- High-energy attitude
- Critical Thinking
- Deal structuring
Timeline
Finance Manager
NCW AUTO GROUP
11.2021 - Current
General Manager
Buckle
08.2017 - 10.2021
High School Diploma -
Chiawana High School
Some College (No Degree) - Sales and Marketing Education
Columbia Basin College
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