Ivan Bernal
Buena Park,CA
Summary
- Dynamic Senior Imaging Manager with a proven track record at City of Hope, enhancing patient care through innovative imaging protocols and staff development. Expert in budgeting and process improvement, achieving significant operational efficiencies while fostering a collaborative team environment. Adept at managing vendor relationships and ensuring HIPAA compliance in high-stakes settings.
- Imaging professional with demonstrated expertise in leading imaging departments, enhancing operational efficiency, and implementing innovative imaging techniques. Strong focus on collaborative team management and delivering high-quality results. Reliable, adaptable, and skilled in utilizing advanced imaging technology and ensuring compliance with healthcare standards. Known for excellent communication skills and ability to drive continuous improvement in dynamic environment.
- Expert in regulatory compliance with a proven track record of passing inspections from TJC, CIHQ, ACR, MQSA, and CDPH. Extensive training in Customer Service, Change Management, and Leadership Models, supported by a 13-month Healthcare Leadership program at Whittier College. Strong focus on operational excellence and team leadership.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Imaging Manager
City of Hope
07.2020 - Current
- Increased staff retention by fostering a supportive work environment that encouraged professional growth and development.
- Championed continuous improvement initiatives that identified areas of opportunity for increased efficiency or enhanced patient experience within the facility''s imaging services offerings.
- Coordinated cross-departmental efforts to integrate new technologies into existing workflows successfully, improving overall patient care delivery systems to include off site Imaging Centers centers (Antelope Valley, Lennar, COMPASS Mammography screening unit)
- Served as subject matter expert on emerging trends in medical imaging technology, advising senior leadership on strategic investments in equipment upgrades or expansions of service offerings accordingly.
- Led facilitation efforts during activation of Hope Plaza outpatient center.
- Collaborated with leadership to enhance Outpatient Imaging Department efficiency.
- Coordinated installation of imaging equipment, including PACS, MRI, PET-MRI, CT scanners, ultrasound units, and portable X-ray machines.
- Managed daily operations for X-ray and ultrasound modalities, overseeing staffing and performance evaluations.
- Facilitated staff development according to updated guidelines and technology advancements.
- Contributed to development of new imaging protocols for ultrasound and X-ray using ALARA and Image Gently principles.
- Developed and revised operational policies and procedures for Radiology Department.
- Partnered with Radiation Physicist to maintain and revise QC program for imaging equipment.
Operations Manager
PIH Health
09.2016 - 07.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Executed strategic plan to modernize Radiology Department in collaboration with inter-disciplinary leadership.
- Coordinated procurement and installation of advanced Imaging equipment, including Nuclear Medicine SPECT cameras.
- Led daily operations management, emphasizing staffing solutions and budgetary compliance.
- Initiated staff training programs based on emerging technologies and best practices.
- Developed new imaging protocols incorporating ALARA and Image Wisely methodologies.
- Established and refined operational policies within the Radiology Department framework.
- Collaborated with Radiation Physicist to maintain QC standards for all Imaging equipment.
- Supported interdisciplinary teams in launching Primary Stroke Center program successfully.
Operations Manager
CHOC Children's Hospital
06.2012 - 09.2016
- Developed plan for opening first free-standing pediatric Radiology/Imaging Department in Orange County's new Pediatric Hospital.
- Coordinated installation of Imaging equipment including PACS, MRI, CT, Fluoroscopy, X-ray, Ultrasound, and portable x-ray devices.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed daily operations encompassing staffing, performance appraisals, counseling, and budget oversight.
- Facilitated staff development aligned with new guidelines and technological advancements.
- Assisted in creating new imaging protocols for all modalities using ALARA and Image Gently principles.
- Established and updated operational Policies and Procedures for Radiology Department.
- Collaborated with Radiation Physicist to develop and maintain QC program for all Radiology Imaging equipment.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.·
- Served as Radiology Technologist Educator from June 2012 to November 2012.
Diagnostic Imaging Supervisor
Saint Joseph Hospital Orange California
06.2005 - 06.2012
- Managed a team of diagnostic imaging professionals, ensuring continuous professional development and adherence to industry best practices.
- Introduced innovative solutions aimed at reducing radiation exposure for patients and staff, promoting a safer working environment.
- Ensured adherence to hospital and departmental policies among all Radiology personnel.
- Coordinated administrative and technical program planning with department personnel.
- Recommended procedures for aligning radiology services with patient care initiatives.
- Managed budget, work schedules, payroll, evaluations, and imaging equipment procurement.
- Maintained compliance with standards set by Medical Staff, Hospital Administration, and state regulations.
- Oversaw daily operations of inpatient, outpatient, and shared Radiology services at CHOC Children’s Hospital.
- Promoted high patient and physician satisfaction scores as indicated by Avatar and Press Ganey surveys.
- Fostered a positive work environment, achieving favorable results in GALLUP assessments.
- Served as Radiology Technologist Educator from June 2005-November 2005
Radiology Services Manager/Director
Pacific Alliance Medical Center
01.1996 - 05.2005
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations and optimized resource utilization.
- Effectively managed vendor relations to secure competitive pricing on parts and supplies needed for daily operations.
- Assisted in talent acquisition efforts for the service department, identifying top candidates with relevant skills and experience needed to support organizational growth initiatives.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
No Degree - Healthcare Leadership
Whittier College
Whittier, CA12-2018
Skills
- Critical thinking capacity
- HIPAA compliance
- Staff training and development
- Patient care coordination
- Budgeting and financial management
- Process improvement strategies
- Conflict resolution techniques
- Performance metrics analysis
- Vendor relationship management
- Regulatory compliance
- Cross-functional team leadership
- Imaging equipment expertise
Accomplishments
- Achieved volume growth through effectively helping with efficient scheduling.
- Supervised team of 80+ staff members.
- Collaborated with team of various disciplines in the development of ne imaging department.
- Achieved Tier I staff engagement scores by frequent rounding and performed duties with accuracy and efficiency.
Certification
- CRT, ARRT Licenses
- BLS certification
- Healthcare Leadership Certificate
- LEAN training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Imaging Manager
City of Hope
07.2020 - Current
Operations Manager
PIH Health
09.2016 - 07.2020
Operations Manager
CHOC Children's Hospital
06.2012 - 09.2016
Diagnostic Imaging Supervisor
Saint Joseph Hospital Orange California
06.2005 - 06.2012
Radiology Services Manager/Director
Pacific Alliance Medical Center
01.1996 - 05.2005
No Degree - Healthcare Leadership
Whittier College
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