Summary
Overview
Work History
Education
Skills
Awards
Languages
References
Timeline
Generic

Ivan Berrios

San Jose,CA

Summary

Account Manager with 20 years of experience in strategic account planning and business development. Demonstrated success in influencing C-suite leaders and driving cross-selling initiatives, consistently surpassing performance targets. Expertise in negotiation and strategic planning, enhancing productivity and efficiency. Proven ability to build strong client relationships and deliver innovative solutions for complex challenges.

Overview

27
27
years of professional experience

Work History

Partner Renewal Manager

Cisco
San Jose, CA
02.2025 - Current
  • Spearheaded creation and distribution of monthly Partner Renewal Newsletter to over 500 partners, achieving 30% click-to-open rate.
  • Led global 'SuccessTalk' initiative for on-prem to cloud collaboration, engaging approximately 700 partners with a 50% conversion rate.
  • Developed collaboration template deck for Partner Renewal Managers, enhancing strategic partner follow-up effectiveness based on leadership feedback.
  • Implemented auto-quote design with five partners, resulting in 40% increase in auto-quote utilization.
  • Achieved highest improvement in Technical Services IQRR, raising renewal rate from 35% to 65% in 2024.
  • Cultivated relationships with key partners as primary customer experience point-of-contact, driving software adoption.
  • Enabled partners to establish evidence-based business practices, leveraging programs to enhance Cisco software adoption.

Renewal Specialist

Cisco
San Jose, CA
01.2019 - 05.2025
  • Advised customers on multi-year contracts, co-terming, upsells, cross-sales, and Enterprise Agreements.
  • Achieved $200K revenue increase in Small Business Unit by selling Enterprise Agreement, exceeding quarterly goal by 50%.
  • Established collaborative relationships with customers, partners, and Account Managers to drive success.
  • Received frequent recognition from management for exceeding performance objectives.

Executive Strategic Account Manager

Kaiser Permanente
San Jose, CA
12.1999 - 01.2018
  • Managed strategic accounts with $200 million in revenue, including Google, Cisco, and Amazon.
  • Achieved 10% member growth through execution of key strategic milestones.
  • Led expansions into Genentech and Amazon, increasing revenue by 10% and adding over 2,000 new members.
  • Developed standardized executive business case review template, reducing review time by 50%.
  • Enhanced average case review score from 3.5 to 4.5 on a five-point scale.

Call Center Team Manager

Kaiser Permanente
San Jose, CA
01.1998 - 01.2000
  • Directed $1.5M project to develop online appointment-making application for clients.
  • Collaborated with management and physician-in-charge to analyze statistics and track customer feedback.
  • Coordinated best practices to ensure project completion within budget constraints.
  • Facilitated labor-management meetings to effectively resolve complex issues.

Education

Bachelor of Science - International Business

San Jose State University
San Jose, CA
08-2002

Skills

  • Strategic planning & execution
  • Cross-functional collaboration
  • Stakeholder engagement
  • Partnership development
  • Customer relationship management
  • Contract negotiation
  • Highly skilled communicator
  • Complex problem solving
  • Business development
  • Cross-functional leadership

Awards

  • 4-time Pinnacle Award winner (Kaiser Permanente) top 10% sales
  • 2-time Achiever Recognition (2020 & 2021) Cisco
  • 7-time Connected Recognition Award (Cisco)

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Partner Renewal Manager

Cisco
02.2025 - Current

Renewal Specialist

Cisco
01.2019 - 05.2025

Executive Strategic Account Manager

Kaiser Permanente
12.1999 - 01.2018

Call Center Team Manager

Kaiser Permanente
01.1998 - 01.2000

Bachelor of Science - International Business

San Jose State University

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