Ivan Blanco
Coeur D' Alene,ID
Summary
Dedicated healthcare leader with nine years of experience and eight years of cytology preparation using Hologic instruments and workflows. Technically inclined, with strong troubleshooting skills across cytology processes, customer operations, and diagnostic products. Known for clear communication, multitasking, and delivering responsive support in fast-paced clinical environments. Committed to a customer-first approach, and contributing to reliable, high-quality diagnostic solutions.
Overview
10
10
years of professional experience
Work History
Lab Services Representative
Kootenai Health
Coeur d'Alene, Idaho
05.2024 - Current
- Ensured compliance with relevant laws and regulations during all interactions with customers
- Delivered high-quality services to clients according to company standards
- Documented detailed notes on every interaction with customers for future reference
- Utilized computer systems to accurately process orders, maintain records, and generate reports
- Developed strong problem-solving skills to identify and address customer issues effectively
- Collaborated with colleagues across departments to provide comprehensive solutions for customers
Cytology Prep Supervisor
Incyte Diagnostics
Spokane Valley, Washington
01.2016 - 05.2024
- Ensure all cytology specimens are processed accurately and completed by deadlines
- Perform annual evaluations and proficiency testing for cytology and histology staff
- Perform support functions in the anatomic pathology laboratory
- Maintain equipment, instruments, and supplies as needed
- Maintain knowledge of current CAP requirements and State & Federal Regulations
- Developed and implemented process improvements to increase efficiency and reduce turnaround times.
- Identified and addressed training needs to support staff development and retention.
Education
Bachelor of Science - Healthcare Administration
Western Governors University
10-2025
Skills
- Cytology prep technician experience
- Clear and professional communication
- Problem solving
- Molecular assistant experience
- Equipment maintenance
- Administrative support
- Project management
- Customer satisfaction
- Healthcare regulations
- Patient data management systems
- Regulatory and statutory compliance
- Process improvement
- Problem resolution
- Data verification
Timeline
Lab Services Representative
Kootenai Health
05.2024 - Current
Cytology Prep Supervisor
Incyte Diagnostics
01.2016 - 05.2024
Bachelor of Science - Healthcare Administration
Western Governors University