Ivan Bonilla
Staten Island
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver Supervisor
Basil
03.2019 - Current
- Provide prompt and courteous delivery service while adhering to safety regulations
- Demonstrate strong communication skills and attention to detail in order accuracy and customer satisfaction
- Deliver catering, basic food orders to customer doorsteps and business offices.
- Complete rush deliveries on tight timetables to satisfy customer needs.
- Maintain upbeat, positive attitude in busy, customer-focused environment.
- Maintain strong relationships with clients through proactive communication and personalized service.
- Increase customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Work with all other colleagues to put together an efficient schedule that works for a smooth operation of the store and staff
Shift Supervisor
CVS
01.2023 - 02.2025
- Demonstrated leadership by overseeing daily operations, managing staff, and ensuring exceptional customer service
- Responsible for inventory management, cash handling, and maintaining store standards
- Implemented efficient workflows to optimize productivity and customer satisfaction
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
Machine operator
Blue Apron
12.2022 - 03.2023
- Operated machinery and maintained production efficiency in the protein packing department
- Ensured adherence to quality control standards and safety protocols
- Collaborated with team members to meet production targets and deadlines
- Set up and adjusted equipment and properly configured machines for daily operation.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Fostered team-oriented environment, training new operators on machinery and best practices.
Store Associate
7-Eleven
11.2018 - 07.2019
- Processed transactions accurately and efficiently while delivering excellent customer service
- Managed cash register and balanced cash drawers at the end of each shift
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Shift leader/Waiter
Lunchbox
03.2016 - 12.2018
- Supervised restaurant operations during shifts and ensured smooth service delivery
- Managed and trained staff on service standards and procedures
- Provided attentive customer service and addressed customer inquiries and concerns
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Education
EMT-B Certification - Medical Services
TIMER
Staten Island, NY01.2021
High school diploma - JROTC
Curtis High School
Staten Island, NY07.2016
Skills
- Adaptable Decision-making
- Logistics coordination experience
- Advanced problem solving
- Continuous improvement mindset
- Cash handling
- Employee training
- Workplace safety
- Operations management
- Schedule management
- Inventory management
- Shift reporting
- Team leadership
Certification
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
Timeline
Shift Supervisor
CVS
01.2023 - 02.2025
Machine operator
Blue Apron
12.2022 - 03.2023
Delivery Driver Supervisor
Basil
03.2019 - Current
Store Associate
7-Eleven
11.2018 - 07.2019
Shift leader/Waiter
Lunchbox
03.2016 - 12.2018
EMT-B Certification - Medical Services
TIMER
High school diploma - JROTC
Curtis High School
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