Ivan Borges
Pawtucket
Summary
Achieved successful business management outcomes over 7 years. Enhanced communication and organizational effectiveness within teams. Fostered a proactive approach to learning and growth in diverse environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Technician
International Game Technology, IGT
09.2024 - Current
- Diagnosed and repaired gaming equipment to ensure optimal performance.
- Conducted routine maintenance checks on machines to enhance reliability and reduce downtime.
- Collaborated with cross-functional teams to streamline service processes and improve customer satisfaction.
- Provided technical support for complex installations, ensuring compliance with company standards.
- Trained new technicians on troubleshooting techniques and best practices in field service operations.
- Responded quickly to emergency maintenance requests for timely on-call support.
Environmental Services Housekeeper
Bally's Hotel & Casino
04.2023 - 09.2024
- Maintained cleanliness and sanitation standards throughout guest areas and common spaces.
- Utilized specialized cleaning equipment to enhance operational efficiency and effectiveness.
- Trained new staff on safety protocols and proper cleaning techniques to ensure compliance.
- Conducted routine inspections of facilities to identify maintenance needs and improve service quality.
- Developed effective cleaning schedules that maximized productivity and minimized disruption to guests.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Assistant Manager
Dominos
07.2015 - 07.2024
- Possess good judgment, problem solving and interpersonal skills.
- Implement cost-control measures to ensure operations within company targets.
- Maximize bottom-line performance through P&L, staff management, loss control, food safety and inventory management initiatives.
- 7 years' full time experience in the food industry. Provided customers with a pleasant dining experience and quality service. Conducted final check of food items prior to serving customers to ensure quality maintenance.
Teacher Assistant
Calcutt
11.2012 - 05.2013
- Possess good judgment, problem solving and interpersonal skills.
- Implement cost-control measures to ensure operations within company targets.
- Maximize bottom-line performance through P&L, staff management, loss control, food safety and inventory management initiatives.
- 7 years' full time experience in the food industry. Provided customers with a pleasant dining experience and quality service. Conducted final check of food items prior to serving customers to ensure quality maintenance.
Education
Associate of Science - Business
Independence University
01.2026
Skills
- Facilitated communication in multiple languages to enhance collaboration
- Oversaw team operations and strategic initiatives to enhance productivity
- Coordinated schedules for team meetings and project deadlines Assisted in organizing resources to support project timelines Managed calendar appointments to optimize team availability
- Executed word processing tasks to enhance document quality and presentation
- Assisted in training sessions to enhance team skills and knowledge Supported new employees in understanding company processes and procedures Collaborated with colleagues to create training materials and resources
- Assisted in managing inventory levels to support operational needs Conducted regular stock checks to maintain accurate records Collaborated with team members to streamline inventory processes
- Utilized Microsoft Excel to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making processes
- Assisted in food preparation and service to enhance customer satisfaction Supported team members in maintaining cleanliness and organization in kitchen areas Contributed to inventory management by tracking stock levels and reporting shortages
- Oversaw daily operations and staff management as Assistant Manager
- Assisted in tracking profit and loss statements to support financial decision-making Collaborated with team members to analyze budget variances and identify cost-saving opportunities Contributed to the preparation of financial reports for management review
- Oversaw strategic planning and execution of business management initiatives
- Ensured compliance with food safety regulations and standards
- Oversaw daily operations and strategic planning for store management
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted in daily operations of restaurant to maintain service quality Supported team members in achieving customer satisfaction goals Contributed to inventory management and supply ordering processes
- Oversaw daily restaurant operations, ensuring high standards of service and efficiency
- Oversaw shift operations to ensure efficient workflow and team performance
- Assisted customers in selecting products that meet their needs Supported team members in maintaining store organization and cleanliness Contributed to achieving sales goals through effective product placement
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Oversaw team operations, ensuring efficient workflow and task completion
- Oversaw kitchen operations, ensuring efficient workflow and high standards of food quality
- Oversaw inventory control processes to ensure optimal stock levels
Certification
ServSafe
Personal Information
- Authorized To Work: US
- Title: Assistant Manager
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Technician
International Game Technology, IGT
09.2024 - Current
Environmental Services Housekeeper
Bally's Hotel & Casino
04.2023 - 09.2024
Assistant Manager
Dominos
07.2015 - 07.2024
Teacher Assistant
Calcutt
11.2012 - 05.2013
Associate of Science - Business
Independence University