Ivan Burgos
Henderson,NV
Summary
Dependable retail professional with experience in store operations, payment processing, and age verification. Skilled in balancing cash drawers, restocking merchandise, and maintaining a clean, organized environment. Focused on smooth daily operations and positive customer experiences. Reliable cashier and store associate with 8+ years of experience in customer service, POS systems, cash handling, and register balancing. Known for accuracy, attention to detail, and smooth support in busy retail and food service settings.
Overview
13
13
years of professional experience
Work History
Store Cashier
Babas Drive Thru
Sun City, Arizona
09.2024 - 10.2025
- Handled drive-thru payments using POS system at Baba's Drive-Thru.
- Greeted customers, recorded accurate food and beverage orders.
- Counted cash drawer, confirmed correct change before shift start.
- Prepared takeout orders, served meals to waiting customers.
Store Associate
AM/PM Arco
Phoenix, Arizona
09.2022 - 01.2023
- Provided excellent customer service by assisting customers with purchases and addressing inquiries.
- Operated cash register for fuel, snacks, lottery, and beverage transactions.
- Verified age for alcohol and tobacco sales under store policy.
- Reconciled cash drawer and balanced register funds at shift end.
- Maintained cleanliness of counters, floors, restrooms, and fuel station areas to enhance customer experience.
- Restocked shelves, coolers, and displays with store merchandise.
- Upheld store standards by ensuring a clean and organized shopping environment.
Store Associate
Quick Corner
Phoenix, Arizona
03.2018 - 09.2022
- Operated cash register for fuel, snack, lottery, and beverage sales.
- Supported customers at corner convenience store with purchases and questions.
- Checked customer age for alcohol and tobacco sales under store policy.
- Balanced cash drawer and register funds at shift end.
- Tracked inventory levels and reported low stock to management.
- Kept store clean and organized.
- Maintained safe checkout and service areas during busy shifts.
- Greeted each customer with polite, professional support for sales and service needs.
- Processed customer payments at cash register.
- Moved merchandise to keep aisles clear and set up product displays.
- Completed daily opening and closing procedures for store operations.
- Answered incoming calls about product questions and orders.
- Helped load and unload vendor deliveries.
- Answered questions about current promotions and resolved issues based on store policies.
- Arranged merchandise for display to highlight new styles, attract customers, and support sales.
- Processed returns and exchanges according to company policy.
- Assigned restocking and cleaning duties to team members.
- Reviewed assigned areas and displays to keep merchandise presentable through restocking and reorganization.
- Kept current on promotions, payment policies, and exchange procedures.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Handy Person
CONNIVAN ENTERPRISE
Phoenix, Arizona
06.2012 - 02.2018
- Maintained Connivan Enterprise properties through routine repairs and upkeep.
- Repaired doors, locks, fixtures, and basic building hardware.
- Patched walls, painted surfaces, and refreshed interior finishes.
- Inspected equipment and reported maintenance needs to supervisors.
- Replaced damaged parts using hand tools and power tools.
- Cleaned work areas and removed debris after each task.
- Prioritized daily repair work across Connivan Enterprise job sites.
- Repaired damaged doors by replacing hinges, locksets or frames when necessary.
- Painted interior rooms with desired colors according to customer specifications.
- Installed plumbing fixtures, including sinks, toilets, bathtubs and showers.
- Performed minor repairs, such as replacing light bulbs, patching walls and repairing door hinges.
- Assembled furniture from flat packs.
- Maintained maintenance schedules and completed timely repairs.
- Maintained outdoor areas by mowing lawns, trimming hedges and removing debris.
- Repaired or replaced broken windows and window locks.
- Inspected roofs for signs of damage or wear-and-tear; repaired any identified issues.
- Pressurized washed exterior surfaces of buildings to remove dirt and mold build up.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Operated a variety of hand and power tools safely and efficiently.
Education
Associate of Arts - Drafting
ITT Technical Institute
Phoenix, AZ10-1982
High School Diploma -
James Monroe
New York, NY06-1974
Some College (No Degree) - Journalism and Mass Communication
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- POS systems
- Cash handling
- Register balancing
- Age verification
- Payment processing
- Customer service
- Inventory stocking
- Return processing
- Store operations
- Merchandising displays
- Attention to detail
- Customer communication
- Problem solving
- Team collaboration
- Loss prevention awareness
- Handling returns and exchanges
- Cash handling expertise
- Building customer loyalty
- Maintaining store appearance
- Cleanliness and hygiene
- Upselling strategies
Timeline
Store Cashier
Babas Drive Thru
09.2024 - 10.2025
Store Associate
AM/PM Arco
09.2022 - 01.2023
Store Associate
Quick Corner
03.2018 - 09.2022
Handy Person
CONNIVAN ENTERPRISE
06.2012 - 02.2018
Associate of Arts - Drafting
ITT Technical Institute
High School Diploma -
James Monroe
Some College (No Degree) - Journalism and Mass Communication
Maricopa Community Colleges, Phoenix College