Ivan Castaneda
Gainesville,GA
Summary
Multiple different work backgrounds ranging from a retail worker at Walmart doing online grocery and pick up, where great customer satisfaction, team work, and loading and organizing skills were required to perform the job to the highest satisfaction for the customer and company. Also unloading trucks at Belk where lifting heavy items was a constant requirement and working at a fast pace was needed in order to get the next truck of merchandise in as fast as possible. Lastly at Cottrell INC installing hydraulics, constantly working with tools was required, as well as being able to learn quickly and having problem solving abilities in order to assure every trailer comes out with no issues for high customer satisfaction and safety. Being fluent in both English and Spanish allowed constant help to both co workers and clients.
Overview
4
4
years of professional experience
Work History
Hydraulic Installer
Cottrell Inc.
2125 Candler Rd, Gainesville, Ga 30507
01.2024 - Current
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
Truck Unloader
Belk
150 Pearl Nix Pkwy, Gainesville, Ga 30501
11.2022 - 04.2023
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Increased efficiency by organizing and streamlining unloading processes.
- Maximized space utilization in warehouse storage areas by organizing unloaded materials according to dimensions and weight constraints.
Online Personal Shopper
Walmart
400 Shallowford Rd, Gainesville, Ga 30504
11.2021 - 09.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Participated in team meetings and staff training sessions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
Johnson High School
3155 Robert Wood Johnson Dr, Gainesville Ga 30507Skills
- Attention to detail
- Time management
- Positive attitude
- Power tool operation
- Truck unloading
- Truck loading
- Shelf stocking
- Customer service expertise
- Patience and empathy
- Product picking
- Fluent in English and Spanish
- Heavy lifting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hydraulic Installer
Cottrell Inc.
01.2024 - Current
Truck Unloader
Belk
11.2022 - 04.2023
Online Personal Shopper
Walmart
11.2021 - 09.2022
Johnson High School